OpenTable Looking for Consumer & Restaurant Insights Manager at Canada Full Time

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK’s portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

Role Overview

OpenTable is passionate about restaurants and diners – serving the restaurant industry is part of our origin story, and we continue to be committed to helping restaurants create amazing hospitality experiences. OpenTable’s Product Marketing team is looking for a consumer & restaurant insights leader to drive deeper understanding of restaurants and diners to inform OpenTable’s product and go to market strategy. You should be a strategic problem solver, who is passionate about using data to inform product and marketing decisions – with experience developing, analyzing and presenting quantitative and qualitative research.

You will develop and manage research methodologies to deliver restaurant and consumer insights to effectively support strategic decision making for our product and marketing organizations.

Excellence means you’re equally comfortable in both “scrappy”and highly sophisticated research methodologies, with a strong ability to flex and pivot based on business needs. We’re looking for someone who can understand a unique fast-paced research need and propose and conduct an in-house approach, all the way to assessing external research partners’ methodologies, measurements, and costing, in recommending how OpenTable should think about tackling that research challenge. In addition, you will be able to think deeply about what we are trying to understand and consider the different avenues and data we could use to get closer to concrete answers. You will work closely with product marketers, product managers and designers to help inform new opportunities for the business, reporting to the Director of Product Marketing, and helping to drive excellence in consumer and restaurant research at OpenTable.

In This Role, You Will

• Work cross functionally with senior team members across product marketing, marketing, product, UX, and data analytics to gain and sustain a deeper understanding of our diners and restaurants
• Develop recommendations and solutions for gathering insights that will drive key product and marketing decisions across lines of business
• Serve as a key point of contact that brings clarity and understanding across the restaurant, product and consumer landscape for the entire organization
• Implement research studies end-to-end including proposal, design, preparation, analysis and presentation
• Build systematic ways to gather insights from customers and sales teams, so we can regularly and proactively understand customer challenges and product needs
• Launch and lead all aspects of customer satisfaction, tracking and reporting results on a quarterly basis
• Regularly survey diners – including building, launching, benchmarking and analyzing survey results.
• Develop a diversity of qualitative and quantitative research approaches to drive agility into our intelligence gathering, staying on top of the latest research trends and always pushing us to learn more about our users!

Please Apply If

• Bachelor’s Degree in a relevant field (e.g., statistical analysis, mathematics, economics, research methodologies/techniques) or comparable job experience
• 8+ years work experience, with 4+ years hands-on experience conducting research end-to-end
• Experience in technology sector, two-sided marketplace is a major plus
• Experience running both qualitative and quantitative research
• Solid track record of collaborating closely with other research-type functions (e.g. UX research and data analytics) to drive broader and greater impact
• Experience synthesizing and communicating insights/data/takeaways from multiple sources to build complete, compelling and actionable recommendations that lead to business impact
• Experience in research design and analysis including writing questionnaires, data analysis, benchmarking, and delivering research findings
• Familiarity and experience working with third party research tools, including evaluating and onboarding new research partners
• Experience in Vendor management and oversight — clearly define objectives, handle projects and work with outside vendors
• Motivated self-starter who can shift between high level strategy to tactical execution and a passion for learning new research methodologies

A Few Of The Benefits You Get At OpenTable

• Work from (almost) anywhere; wherever you do your best work
• Focus on mental health and well-being
• Company paid therapy sessions through SpringHealth
• Company paid subscription to HeadSpace
• Company-wide weeks off each year – the whole team fully recharges (and returns without a pile-up of work!)
• Generous paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Health, dental & vision plans
• 401k with company match
• Focus on your career growth
• Enriched learning and development opportunities
• Leadership development
• Access to thousands of on-demand e-learnings

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

“Remote work allowed”