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If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work – we want to hear from you. The Hampton Inn & Suites – Kelowna Airport is currently looking to fill the role of Guest Service Agent.
We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff accommodation. Our complimentary shuttle also picks up our employees from the bus loop at UBCO!
What will you be doing?
- Welcome and acknowledge guests
- Anticipate and address guests’ service needs
- Process all guest check-ins, check-outs, and create new reservations
- Secure payment; activate/reissue room keys following hotels policies and procedures
- Coordinate with Housekeeping to track room status and guest concerns
- Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
- Maintain confidentiality of proprietary information
- Assist with the continental breakfast as needed
- Preparing foods as per F&B Operations guidelines
- Understand, follow and implement food safe guidelines
- Setting out/arranging cold food, such as pastries, cereals, etc.
- Clearing and cleaning tables as they are vacated
- Preparing and setting up hot food items
- Restocking items consistently throughout breakfast hours and for the next day
- Washing serving equipment and returning to storage
- Perform other reasonable job duties as requested by Supervisors and Managers
- Available to work varied shifts: days, evenings, weekends and holidays
What are we looking for?
- High School graduation required
- Valid BC Class 5 driver’s license
- Previous hotel experience is an asset
- Commitment to delivering a high level of customer service
- Superhost training is an asset
- Good computer skills required
- Must be legally eligible to work in Canada without restriction
Perks:
- Staff Accommodation
- Extended Health and Dental Benefits
- Employee and Family Assistance Program
- World-wide accommodation and dining discounts with Hilton brands
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development.
Don’t miss this exciting opportunity to join our Hampton family!
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