Healthtech Consultants Looking for VP Digital Health at Toronto, Ontario, Canada Full Time

Healthtech, a Nordic Global Company based in Canada, delivers healthcare organizations with strategic advisory, clinical transformation, implementation solutions, and application support services for over 40 years.

The Vice President, Digital Health, is the business line leader accountable for the overall strategy and financial performance of the practice within Healthtech as well as people and client satisfaction within this business line. These responsibilities extend from the development of the budget through to the practice’s achievement of growth goals and people engagement.

The Vice President is responsible for identifying growth opportunities and developing solutions to proactively react to their changing market. They are expected to perform as the subject matter expert to develop and execute client solutions and to oversee and grow a team of leaders and consultants, including overseeing consultant hiring, placement and career development within the practice.

The Vice President will also be a member of the Healthtech Executive Leadership Team (ELT). With demonstrated skills and experience working within the Canadian health system in a senior leadership capacity, the Vice President must also have industry recognized subject matter expertise in digital health services. This must include, but is not limited to, digital health strategy, data and analytics, cloud services, interoperability, and back-office transformation in health care.

Key Responsibilities

The Vice President, Digital Health, will be responsible for, but not limited to:

LEADERSHIP

• Developing and executing a business line strategy that focuses on innovative consulting services solutions to meet evolving client needs, while having direct accountability for overall P&L and consultant management responsibilities
• Representing Healthtech/Nordic in collaboration with client leadership to understand challenges and opportunities and ensuring we maintain the firm’s reputation of quality and value through successful delivery of client engagements
• Demonstrating Health/Nordic’s maxims with enthusiasm, optimism and courage
• Directly managing, mentoring and developing a team of direct reports focused on attracting, placing, and growing the assigned practice team members, with emphasis on creating a team and culture that is empowered to execute
• Attracting, retaining, and developing a team of top-caliber talent; serving as an advocate internally for consultant needs related to placement, extensions, and career development
• Making decisions quickly and decisively, often with limited information

BUSINESS LINE MANAGEMENT

• Establishing, overseeing and directing a team to achieve annual revenue and profitability as well as operational goals for the assigned practice area such as: consultant quality, consultant utilization, consultant and client satisfaction and retention
• Collaborating with internal partners to develop and deliver the practice’s marketing strategy including: sales collateral, website content, and additional client-facing materials, as well as to recruit prospective Nordic employees
• Understanding market availability of resources and demand for services to evaluate and adjust pricing and delivery strategies as needed
• Partnering with the other business lines within Healthtech and Nordic globally to continuously grow new and expand existing client relationships; providing client executive sponsorship and oversight as needed to ensure client satisfaction and success
• Traveling to client sites and conferences to generate new business opportunities and relationships, as well as enhancing current relationships
• Participating in the creation of customized proposals in response to RFP and solution requests
• Partnering with the practice team members to analyze client needs and identifying the best match of Nordic’s Digital Health services and consultants to address those needs, while consistently seeking to attract the best talent to the practice in collaboration with recruitment team
• Establishing quality control of service delivery, maintaining Healthtech/Nordic’s reputation of quality and value while serving as an escalation point to assist in rapid resolution of any client, team member or operational challenges
• Staying current on digital health related topics, inclusive of product/services innovations and competitor research, and seeking professional development by attending seminars, tradeshows, and other pertinent events to help grow the business
• Acting as industry expert and providing thought leadership through presentations at various conferences, via existing marketing channels, and healthcare-related events to build avenues for client engagement and strong brand recognition
• Working to continually optimize processes and workflows to improve client and consultant experience, generate efficiencies and achieve cost savings
• Working on business operations projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary

TEAMWORK

• Fostering a team-oriented culture rooted in respect, high ethics and integrity, camaraderie, collaboration and effective communication
• Effectively getting work done by creating a team and culture of empowerment, focus, and growth
• Building strong cross-functional teams to achieve success in shared goals, understanding that multiple perspectives and talents build stronger teams and results
• Collaborating with other members of the leadership team to ensure all Healthtech/Nordic departments and functions work together to ensure we effectively serve our client and consultant needs

RESULTS ORIENTATION

• Managing rapid growth in a high-performance, relationship-oriented culture
• Establishing and managing performance metrics of the practice, including but not limited to the budgeting and planning for the achievement of revenue and direct profit goals
• Motivating others to achieve results by modeling strong ability to successfully execute
• Conveying a sense of urgency, acting quickly to seize opportunities and capitalize on trends, while changing tactics quickly in midstream to optimize results
• Driving results by setting compelling goals and aggressive schedules; translating these goals into actionable, quantitative plans and consistently meeting or exceeding goals

Skills And Experience

• Must demonstrate and embody Nordic’s Maxims
• Bachelor’s Degree, or equivalent experience, required
• In-depth knowledge of digital health services and business line offerings required, including, but not limited to: Data & Analytics, Cloud Computing, Cybersecurity, AI/ML, and in-application reporting
• 10+ years’ experience with healthcare systems as a vendor, consultant, or direct health system employee
• 5+ years’ experience as a senior leader of a division or department, including responsibility for financial performance and experience leading service-oriented teams within a healthcare, consulting, or healthcare IT vendor organization
• Exhibits strength in managing and relating to people, including ability to deliver feedback and inspire and motivate others to succeed
• Exhibits strong business acumen, including an understanding of financial metrics and how to lead a professional services team in alignment with organizational goals
• Strong attention to detail and ability to manage multiple priorities while meeting customer service and employee commitments and project timelines
• Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases
• Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacting well under pressure
• Proficient with Microsoft Office products, CRM technologies, and other collaboration tools, including virtual meeting technologies
• Excellent communication skills, written and verbal
• Must be able to work independently as well as within a team environment

Additional Details

• Travel to Canada Head office location (Toronto, Ontario) on a regular basis and to client sites as needed
• Travel up to 50% of the time