Canlan Sports Looking for Customer Care Associate at North York, Ontario, Canada Full Time

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company’s success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities , and an understanding of its customers’ expectations and the commitment needed to deliver industry-leading participant experiences.

Job Summary

We are currently looking for a Customer Care Associate to provide professional, efficient and courteous administration support and customer service, whether in person, on the phone or via email. They are strong communicators, able to talk with customers, colleagues and management effectively.

Accountabilities

• Provide service and information for walk-in customers, or by phone or e-mail
• Answer incoming calls responding to inquiries or directing callers to the appropriate department
• Accept payments and provides receipts to customers for drop-in programs, contract, programs and league or tournament payments
• Take casual/spot rental bookings, prepares contracts and collects fees
• Generate and distribute daily sport surface schedule
• Report repair and maintenance requirements to Operations department personnel

Education:

• Formal training in accounting, office procedures and customer service (preferred)

Abilities, Attributes and Experience:

• At least one year office and customer service experience
• Experienced handling cash
• Able to work well under pressure and pay particular attention to deadlines
• Basic understanding of accounting principles and practices
• Demonstrated computer skills, notably in Microsoft Word and Excel
• Thorough, organized, articulate and punctual
• Great communication skills
• Neat appearance with a professional and positive attitude
• Willingness and ability to work flexible hours (evenings & weekends)

If you are interested please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices