ManchesterCF Looking for Client Coordinator for eLearning Administration at Toronto, ON Full Time

ManchesterCF is an energetic and growing organisation, specialising in financial intelligence training, and is seeking a Client Coordinator for eLearning Administration. The person in this role will be responsible for enrolling clients and performing other administration tasks related to the company’s learning management system. You will be working on a multi-function team supporting the head of sales and marketing as well as the production manager. You are extremely organised, able to take direction and work independently. Your ability to multi-task and prioritise are an asset.

What you’ll have:

• Post-secondary degree, diploma or certificate
• At least two years of professional experience working in the business sector with a client or sales focus
• Experience providing technical and procedural support
• Ability to prioritise and respond to requests quickly and efficiently
• Exceptional customer service and interpersonal communication (written and oral) skills
• Excellent organisation and time management skills with the ability to multi-task and meet deadlines
• Experience generating and reviewing content in Microsoft Office Suite (Microsoft Word, Microsoft Excel, Microsoft PowerPoint) is required
• Must be proficient at working with .csv and .xls files for receiving and uploading data
• Familiarity with or experience using an LMS such as Blackboard, Canvas, D2L, etc. is an asset
• Familiarity with Adobe Creative Suite is an asset
• Experience working in Mac OSX environment is an asset

What you’ll do:

• Coordinate course enrolments
• Enrol users, create user logins and manage user permissions and roles
• Monitor LMS messaging services and email inboxes
• Serve as the first point of contact for LMS users seeking assistance by email
• Provide assistance with the delivery of FAQs
• Provide professional technical support to course users
• Provide end-user troubleshooting and technology-request assistance
• Manage the day-to-day operations and maintenance of the learning management system
• Audit, maintain and help deploy courseware and knowledge assessments in LMS
• Audit courses for broken links and content functionality
• Provide documentation, tracking and report data associated with courseware and knowledge assessment data
• Monitor, resolve and/or escalate course issues with team members
• Professionally and appropriately communicate with head of sales and marketing
• Professionally and appropriately communicate with production manager

In addition to the skills described above, you are:

• Customer-focused – you are highly responsive and use a professional tone with course users at all times
• Quality-oriented – you have a strong ability and desire to perform your responsibilities to the highest standard; you take pride in the quality of your work and don’t cut corners
• Highly organised – you are able to manage multiple projects with strong attention to detail and can prioritise
• A team player – you have excellent interpersonal skills and the ability to work collaboratively with a multi-functional team

Job Types: Full-time, Permanent

Salary: $40,000.00-$60,000.00 per year

Schedule:

Experience:

• client-focused: 2 years (required)

Application deadline: 2022-03-25