Fraser Health Authority Looking for Project Coordinator, Patient Education, Professional Practice at Surrey, British Columbia, Canada Full Time

Why Fraser Health?

Fraser Health continues to be recognized as one of BC’s Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Project Coordinator, Patient Education coordinates the development and revision of patient health education materials in support of clinical programs and the work of professional practice across Fraser Health. Reporting to the Leader, Patient and Family Centred Care, utilizes evidenced-based principles of plain language and health literacy to review, edit, and evaluate the readability and understandability of patient health education materials. Identifies and collaborates with key stakeholders to achieve deliverables, facilitate input and discussion, develop and deliver related educational activities, and guide document review processes. Assesses current and future impact of patient health education materials, issues and trends, and provides related recommendations aimed at enhancing the patient experience across Fraser Health.

Responsibilities

• In support of clinical operations, reviews, edits, and evaluates the readability and understandability of language used in patient health education materials using a variety of tools, methods, and evidence-based principles/standards of plain language and health literacy. Researches health literacy standards and methodologies, interviews stakeholders to understand objectives, and assesses health communications to ensure appropriateness for varying literacy levels and the material’s intended purpose.
• Collaborates with a variety of stakeholders, other areas within professional practice, and subject matter experts including clinical operation/practice leaders, and diversity and communications experts; guides and promotes the health education development process, ensures health education materials meet plain language and health literacy best practices/standards, and helps to integrate health literacy practices into the development, implementation and evaluation of strategic priorities related to enhancing the patient experience.
• Develops and revises educational resources based on health literacy priorities, literature, resources, and best practices. Identifies education needs and plans, delivers and evaluates related education activities.
• Identifies current and future impact of patient health education materials, issues and trends; involves stakeholders in review and assessment processes as appropriate. Prepares reports, presentations and updates of patient education activities, completed deliverables, and future recommendations.
• Assesses process and service delivery needs including document management systems and databases to ensure functionality and accessibility.
• Facilitates input and discussion on a range of professional practice issues specific to health education materials.
• Encourages and facilitates stakeholder/shared work teams in the engaging of patient advocacy groups in the review of health education materials.

Qualifications

Education and Experience

Graduate of an accredited school of nursing or allied health with current registration in the appropriate regulatory body and completion of education and/or certification in health literacy and plain language. Three (3) to five (5) years experience related to clinical education, including a minimum of one (1) year as a plain language writer/editor, or an equivalent combination of education, training and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Comprehensive understanding of plain language and health literacy principles and practices.
• Advanced knowledge in planning, developing, writing, and implementing heath education materials that meet the intended audiences’ needs.
• Ability to translate complex health information into plain language.
• Knowledge of adult learning theories and principles and the ability to teach others.
• Understanding and appreciation of diverse cultures, languages, and perspectives related to health.
• Ability to coordinate related projects with a variety of stakeholders.
• Ability to use related desktop software applications related to material development, research, reports, databases and presentations.