Laurentian Bank Looking for Bilingual Credit Administration Officer at Québec, Quebec, Canada Full Time

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within LBC Tech a subsidiary of Laurentian Bank.

Responsibilities

• Investigate, evaluate, set conditions, recommend approvals or declines of RSP and investment loans ensuring compliance with the current legislation and with the policies, programs and procedures of Laurentian Bank.
• Gathers necessary information required to co-ordinate and analyze credit application and submits recommendations to the appropriate authority.
• Verifies data and information on loan applications to ensure their accuracy.
• Provides consistent, objective and sound credit recommendations in a high volume environment.
• Ensures attainment of service standards for processing applications in accordance with company policies and procedures.
• Communicates decision to external clients and responds to inquiries regarding application status and decisions.
• Replies to internal and external client queries and provides solutions or escalates the concern to the appropriate authority.
• Responsible for meeting all productivity measures.
• Maintains proficiency in the use of primary systems, such as T24 and ASAP, and remains familiar with all Bank systems.
• Submits recommendations to the Manager of Credit to improve work processes.
• Keeps up-to-date on applicable legislation, as well as on the Bank’s policies, programs, procedures and market trends.
• Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.

Qualifications

• University Degree in a related field and 2 – 3 years of related experience or College Diploma and 3 to 5 years of related experience.
• Knowledge of credit and underwriting practices, and lending products.
• Knowledge of the financial services industry and its regulatory environment.
• Demonstrated ability to use initiative and good judgment.
• Results-oriented, diplomatic, and adept at building customer relations.
• Excellent problem-solving and negotiation skills.
• Strong written and verbal communication skills.
• Ability to identify process improvements and communicate these to their supervisor
• Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must. Familiarity with using complex and large financial database systems, with the ability to learn inquiry functions in back office processing systems.
• Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
• Bilingual* (French/English) verbal and written communication skills are mandatory.
• Flexibility is appreciated during high volume periods.
• “Qualifications

Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matterswith internal and external parties in both languages.”

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

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