Component/Team: Client Access Team
Status: Contract until April 30, 2024, 1.0 FTE Full-Time (35 hours per week)
Salary Scale: $29.36 – $35.36 hourly plus 4% vacation pay in lieu of benefits
Start Date: Immediately
APPLICATION DEADLINE: October 27, 2023 at 4:00 p.m.
Position Description:
The Client Access/Intake Worker plays a critical role in engaging, welcoming, assessing the needs of, and providing direct services and internal / external referrals for clients and community members. The Client Access/Intake Worker provides timely phone responses to requests for addiction and mental health information, requests for counseling services and requests for information about Centre and community services. The Client Access/Intake Worker provides information, intake, preliminary assessment and referral services to ensure seamless service provision. The Client Access Worker also facilitates education groups, and provides crisis counseling and follow-up supportive counseling. The Client Access Worker provides care coordination to support and promote a coordinated approach to treatment planning and service delivery.
Reporting Relationship:
The position is directly accountable to the Client Access Team Lead, through the Team Lead to the Director and through the Director to the Executive Director.
Requirements
Skills, Education and Experience:
Requirements for this position include:
Education and Language
Professional Experience
Knowledge, Skills And Abilities
Benefits
In lieu of benefits, 4% vacation pay is added to the hourly rate. We provide our employees the opportunity to enroll in our Pension Plan (Healthcare of Ontario Pension Plan – HOOPP).
Conditions of Employment:
Hours of work will be developed in collaboration with the successful candidate to ensure a healthy work-life balance. A schedule of work will be based on the Centre’s hours of operation and program requirements.
An offer of employment will be conditional upon the candidate completing a criminal reference check, verification of educational requirement for this position and linguistic profile to the satisfaction of the Sandy Hill Community Health Centre.
Accommodation:
SHCHC will provide accommodation for applicants with disabilities in its recruitment process.
If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.
Clients of the Centre are welcome to apply. Should a client become the successful candidate, they will no longer be able to continue receiving services at Sandy Hill Community Health Centre. Assistance will be made available to find an alternative provider.
Only applicants selected for an interview will be contacted. No phone calls please.
By applying to the posting I hereby acknowledge that the information I provide will be collected by workable.com under the terms of their privacy policy http://workable.com/privacy Candidates, when hired by SHCHC as employees will provide data under a separate process and be subject to SHCHC’s Privacy and Confidentiality policies and procedures.
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