BCAA Looking for Senior System Administrator, Salesforce at Burnaby, British Columbia, Canada Full Time

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities

We are currently hiring a Senior Salesforce System Administrator based in our Burnaby, BC Head Office.

Please note that this role will be based out of our Burnaby, British Columbia Head Office and the successful applicants must reside within commuting distance of the office.

As a Senior Salesforce System Administrator (SA) you are responsible for the operation, maintenance, and improvement of the Salesforce platform. The Senior Salesforce SA has a holistic understanding of the Salesforce system, providing insight to the business users so that initiatives can be accomplished. The Senior Salesforce SA is responsible for understanding and implementing business objectives.

The Senior Salesforce SA will proactively identify areas of opportunity that positively impact Operations in the form of new processes/tools/systems, with the goal to assist BCAA to achieve its strategic objectives.

A Senior Salesforce SA will mentor more junior team members and will work on most complex projects and tasks.

Who You Are

• You’re a consensus builder and a problem-solver who drives innovation to meet business objectives.
• You understand that business strategy drives technology innovation.
• You have demonstrated excellence with business and technical requirements analysis, business process modeling/mapping, and methodology development.
• Your exceptional communication skills allow you to translate technical language for non-technical audiences and translate business language for non-business audiences.
• You have a keen eye for detail and excellent listening, analytical and troubleshooting skills.
• You’re as comfortable leading and mentoring a team as you are being an individual contributor.

What You’ll Do

• Perform regular system updates while staying informed on Salesforce enhancements that allow BCAA to maximize its use and effectiveness.
• Work collaboratively with stakeholders to build consensus and increase their engagement.
• Develop solutions with clear and comprehensive business requirements that can be used for systems development, configuration, or integration.
• Act as a subject matter expert for other IT team members
• Manage and track the status of objectives to ensure timing deadlines and divisional needs are met.
• Work closely with external vendors to ensure BCAA’s system related needs are met, and that changes are delivered and tested on time.

What You Bring

• Degree or Diploma in the field of Computer Science or Management Information Systems
• Minimum of seven years’ experience in Platform administration or a related field, of which at least two years spent using Salesforce.
• Experience working with Salesforce CRM and other Salesforce platform apps.
• Experience with the Agile or Kanban approaches to software development.
• Strong proficiency with MS Office/365.

Internal Applicants: Please note that this is a Grade 15 role and the internal posting closes on August 11th.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Quarterly incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact peopleservicesmanager@bcaa.