Flybits

Join Flybits, a global leader in data-powered personalization for banks & credit unions. Named by LinkedIn as a Top Startup and recognized in the Canadian Innovation Exchange Top 10, we empower our clients to deliver truly personalized experiences through data science and context-aware computing. The Senior Director of Customer Success role at Flybits entails diverse responsibilities, including maintaining client relationships, implementing success programs, aiding in sales efforts, onboarding and training clients, all while minimizing churn and maximizing the overall client experience. In this critical role, you will also seek and collect insights on client-business objectives to help shape Flybits’ solutions roadmap, while proactively addressing customer concerns and requests.

Key Responsibilities:

Customer Onboarding & Engagement: Foster strong client relationships, identifying expansion opportunities within strategic accounts.
Business & Performance Reviews: Support and co-lead business reviews with client portfolio.
Strategic Roadmap Alignment: Harmonize customer satisfaction, client goals, and product development efforts.
Product Enhancement: Provide insights for product improvements based on customer-centric use cases.
Exceptional Support: Oversee a highly efficient support system, acting as the point of escalation for customer issues.
Best Practices: Develop customer success processes and tools.
Sales Collaboration: Support the sales team in proposals, statements of work, and contract negotiations.
Cross-Functional Collaboration: Work seamlessly with various departments to ensure exceptional customer satisfaction.
Client Development: Facilitate ongoing customer development from project implementation to sustainment.

Qualifications:

Minimum of 5+ years in client management and/or sales.
Innovative Thinking: Track record of developing differentiating best practices.
Experience advising senior-level executives and skilled in full-cycle stakeholder engagement.
Scale-up Experience in a high-growth environment.
Flexibility: Willingness to travel periodically and work flexible hours

Nice-to-Have Qualifications:

Financial Sector Expertise: Familiarity with financial services or fintech.

What We Provide:

The opportunity to join an innovative company alongside a collaborative team of creative thinkers.
A fulfilling career path offering diverse global prospects for professional growth.
Competitive compensation and comprehensive benefits package.
Internal training and professional coaching to support your development and enhance skills.
Generous vacation policy including bi-weekly summer hours and holiday time off in December.
Participation in employer bonus programs.
Freedom to choose between Mac and PC for customizing your workspace.

About Flybits:

Flybits empowers enterprises to connect with their customers more meaningfully through micro-personalized experiences, powered by contextual data. Flybits aggregates disparate sources of relevant public and proprietary data without technical hassle, enabling Fortune 500 organizations to build sophisticated and evolving customer engagement programs with ease. Leveraging unique and patent-protected AI and machine learning capabilities, experiences created through Flybits become increasingly effective in delivering success. From driving product awareness to offering virtual concierge-style services, enterprises across the globe are using Flybits to add significant value to the lives of their customers and preparing themselves for the new data economy.

Flybits is an Equal Employment Opportunity Employer. Employment, recognition and advancement at Flybits are based solely on individual merit and qualifications directly related to professional competence. We provide equal opportunity regardless of race (though currently we hire only humans), color, gender, ethnicity, ancestry, national origin, age, religious affiliation (or lack thereof), sexual preference or orientation (or lack thereof), pregnancy status, medical condition, marital status, or any other characteristic protected by law.

We will also make all reasonable accommodations to comply with the Americans with Disabilities Act (ADA) and similar Canadian, State, and Provincial disability laws.