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- Job ID: 38667
- Job Category: Administrative
- Division & Section: Municipal Licensing & Standards, MLS Toronto Animal Services
- Work Location: 821 Progress Ave.
- Job Type & Duration: : Full-Time, Permanent Vacancy
- Hourly Rate: $36.47 – $39.95
- Shift Information: 35 hours per week, Monday to Friday
- Affiliation: L79 Full-time
- Number of Positions Open: 1
- Posting Period: 10-Nov-2023 to 24-Nov-2023
As a shelter support assistant, the successful candidate will be working out of one of three animal shelters which house domestic animals (cats, dogs, rabbits etc.) and can temporarily house wildlife awaiting transportation to a rehabilitation center. Please be advised that as an animal shelter, the environment can be loud (noisy birds, barking dogs, howling cats etc.), dusty (animal hair and dander) and odorous at times. While our shelter locations have increased ventilation for these factors, this does not completely eliminate these environmental hazards which we want any interested candidates to be aware of. If you’re looking to work in a non-traditional, lively administrative space, then Toronto Animal Services is the place for you!
Major Responsibilities
- Performs specialized administrative tasks, including preparation, investigation, research, review, reconciliation, control and co-ordination of various documentation and processes.
- Ensures and checks the preparation and processing of documents in accordance with appropriate policies and legislation.
- Ensures service delivery of the unit and monitors/controls unit work standards. Reviews processes/work for accuracy, prior to authorizing. Identifies and recommends modifications and oversees implementation of changes. Assists with operational programs/functions.
- Administers, prepares, processes and composes documents, statistical summaries and reports.
- Interprets and applies regulations and practices. Prepares calculations and analysis of data. Compiles data for forecasting/budgeting. Reconciles, deposits/issues accounts, cash and statements.
- Provides work direction, coordination, training and guidance to assigned staff.
- Operates computers utilizing and manipulating a variety of software packages. Prepares and/or presents presentation materials.
- Provides information and guidance to staff, Councillors, the public, agencies, other levels of government etc. orally or in writing.
- Attends meetings and hearings and acts as the division and/or unit representative. Signs documents as a representative of the corporation.
- Reviews, coordinates, responds to and approves applications/plans from the public.
- Co-ordinates meetings, events and schedules. Takes/transcribes minutes.
Key Qualifications:
Your application must describe your qualifications as they relate to:
- Experience working in a customer service environment with good interpersonal and conflict management skills, dealing effectively with all levels of staff, the public and external contacts in person, by telephone and in writing.
- Experience performing various administrative and office support at a senior level, with the ability to multi-task and effectively carry out the various duties and responsibilities of the position, with minimum direction.
- Extensive experience creating statistical reports in excel with the use of various charts, graphs and pivot tables, PowerPoint presentations, Word, sending e-mail communication through Outlook, and the ability to utilize other software packages relevant to supporting the Division’s core requirements e.g. Licensing Systems software
You Must Also Have
- Knowledge and understanding of the by-laws and related legislation to Municipal Code Chapter 349.
- Knowledge and understanding of Licensing and Permitting services administrative counter and back office processes, systems, forms and reports.
- Education about animals or experience in an animal related field would be an asset.
- Ability to exercise independent judgement and discretion in dealing with confidential matters and management staff.
- Excellent organizational, analytical, problem solving, decision making and multi-tasking skills with the ability to set priorities, co-ordinate a diverse workload and meet tight deadlines and work with minimal supervision often under time constraints.
- Excellent communication skills both oral and in writing.
- Ability to develop and implement effective solutions to problems or inefficiencies.
- Ability to work additional hours from time to time.
- Understanding of municipal operations, legislation, departmental and political issues.
- Knowledge of the City’s procurement, purchasing and payment processes.
- The ability to work from multiple locations.
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a “Current City of Toronto employee” on the on-line application form, and provide your “Employee Number”.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’s Hiring Policies and Accommodation Process .
