Quantum Management is seeking a Bilingual (French/English) Customer Service/Coordinator for our Ottawa-based client. If you thrive in a fast-paced environment, this is a great opportunity to build on professional experience. These opportunities will begin as a 6-month contract, however there is a high chance at permanent employment thereafter. All applicants must be eligible to obtain an Enhanced Reliability Security Clearance through Government of Canada.
Responsibilities:
– Manage, verify, and reconcile expenses and claims for customers
– Complete all assigned customer call backs/follow ups and provide customer service excellence
– Provide coordination, direction and information to clients and team members
– Deliver daily scheduled planning sessions to clients/customers
– Review and reconcile relocation files, ensuring compliance with the Relocation Directive
– Review expense claims and resolve complex relocation problems
– Perform various administrative tasks including record keeping and data entry
– Assist other teams in customer queries over chats, emails, phone calls, voicemails
Requirements:
– Background in relocation services / contact centre is an asset
– Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
– Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
– Ability to plan and manage work under time constraints, without direct supervision
– Bilingual in English and French (written and spoken)
– Must be able to get an Enhanced Reliability Security Clearance (5 years in Canada)
Please forward your resume in Word format to Sifa Umutesi at [email protected].
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