Position Summary
This position is responsible for customer service in various languages and through various transaction types (e.g. inbound and outbound calls, chat, email, social media, etc.) or back-office work for end customers (B2C and/or B2B) that can include various service types e.g. pre-sales, post sales, billing and support, as per LOB (SOW) specifications. This position is responsible for supporting frontline (customer facing) associates by handling consult calls, escalations, team supervision and other related duties.
Overall Responsibilities
Job Requirements
Knowledge, Skills and Abilities:
Requirements For Work From Home Employees
Physical Demands & Work Environment
While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.
Responsibilities
Standard General Security Roles and Responsibilities
Apply Now
Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as...
Apply For This JobOptometry office in east Scarborough, looking for a permanent full-time, experienced Optometric Assistant or Medical Receptionist. The successful candidates will...
Apply For This JobWant to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 155,000 employees who...
Apply For This JobAre you looking for a career that suits you? You’re in luck! Come join Fairstone, Canada’s leading provider of responsible...
Apply For This JobAt Tile Town, our mission is to improve lifestyles. For 50 years we’ve been a 100% Canadian-owned and operated company...
Apply For This JobHiring for PT Crew to join our WEST OAKS team! We’re a young but growing company starting in January 2017...
Apply For This Job