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As a Logistics and Customer Service Coordinator within our manufacturing company, you will be responsible for effectively coordinating logistics and customer service activities to ensure an exceptional customer experience. You will be the main point of contact between our company and our customers, while managing logistics operations to ensure smooth distribution of our products. You will need to be a good communicator, able to resolve problems quickly and maintain professional relationships with our customers and logistics partners. A key part of your role will also be to prepare all customs files for international shipments, ensuring regulatory compliance and timely delivery of products to our international customers.
Main Responsibilities:
Logistics management :
• Coordinate shipments of goods
• Collaborate with suppliers and carriers to ensure on-time deliveries.
• Prepare all customs files for international shipments.
• Finalize the goods shipping process: Delivery note, Shipping paper, Invoicing.
Customer service :
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer issues and complaints proactively.
• Track customer orders and ensure their satisfaction.
Internal Collaboration:
• Reporting directly to the Head of Sales & Marketing, the candidate will work closely with the production, sales and marketing teams to anticipate customer needs.
• Ensure transparent communication with internal departments regarding stock levels and demand forecasts.
Continuous improvement :
• Participate in weekly production meetings with the various directors and coordinators of the company in order to ensure good management of the company and healthy coordination of the different departments
• Identify opportunities to improve logistics processes and customer service.
Required Skills :
• Mastery of French and English, both verbal and written (prerequisite, we work internationally)
• Prior experience in logistics coordination and customer service, preferably in the manufacturing sector.
• Excellent written and verbal communication skills.
• Ability to resolve problems quickly and make informed decisions.
• Mastery of IT tools and inventory management systems.
• In-depth knowledge of international customs regulations and experience in preparing customs documents.
Working conditions :
Regular working hours 7:00 a.m. to 3:30 p.m. Monday to Friday
Office and warehouse environment.
We offer a dynamic and stimulating work environment, professional development opportunities and a competitive salary with benefits. If you have the required skills and are ready to take on this exciting challenge, we invite you to apply by sending your CV and cover letter to rh@satellitemetal.com.
