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The Residential and Leasing Tenant Coordinator is the liaison between property owners and tenants. You will find new tenants, schedule tours of available units, and coordinate lease agreements.
What will you do?
- Attend to the ongoing rental of vacant residential suites, process suite rental applications, complete credit checks and other reference checks, and administer tenancy agreements.
- Look after the renewal of suites with leases expiring. Complete suite inspection prior to approval of renewal.
- Ensure residential tenants are abiding by the terms of their lease agreement including paying rent and following all building rules and regulations.
- Advise the Operations Manager on adjustments of rental rates to reflect market at date of renewal. Complete and administer tenancy agreements.
- Coordinate with the residential building operator the move in and move out of residents to the building.
- Maintain a high level of customer satisfaction through timely response to enquiries and coordination with building operator for maintenance issues.
- Assess rental rates with those of competitors in the marketplace and make recommendations to senior management on adjustments on a monthly basis.
- Maintain unit rental listings on Kijiji, Rentfaster, 4 Rent and any other appropriate marketing platforms.
- Identify residential leasing opportunities and generate referrals for the company’s existing rental portfolio.
- Respond to telephone and email queries regarding residential vacancies, filing and other related office duties as required.
- Enter tenant leasing information into the Yardi Voyager property management software.
- Maintain updated tenant information in Yardi system.
- Adhere to Company policies and procedures.
- Performs other related duties as assigned.
What do we look for?
- Must be available to work a flexible schedule, including evenings and weekends as required.
- Must have own reliable transportation as locations may vary.
- 2+ years of prior residential leasing experience is an asset.
- Retail management experience is an asset.
- Knowledge of the Alberta Residential Tenancy Act is an asset.
- Experience with the Yardi Voyager or Yardi Rent Café systems is an asset.
- Strong customer service and relationship management skills.
- Ability to quickly learn product information.
- Excellent verbal and written communication skills.
- High level interpersonal and customer service skills.
- A keen eye for detail.
- Excellent organization and time management skills with a proven ability to prioritize tasks in order to meet deadlines.
- Strong analytical and problem-solving skills.
- Functions well in a high-paced and at times stressful environment.
- Desire for continuing education and personal development.
- Proficient with Microsoft Office Suite or related software.
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