Caesarstone Ltd. – Corporate Looking for Accounts Receivable Analyst at Vaughan, Ontario, Canada Full Time

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team!

The individual will be responsible for monitoring credit limits within assigned customers, account set ups, researching account activity and resolving past due accounts through extensive contact with customers and their portals. Also responsible for improving cash flow and minimizing bad debt write offs.

RESPONSIBILITIES:

• The duties of an Accounts Receivable Analyst include collection calls and/or correspondence in a fast-paced goal-oriented credit department.
• Account set up, creating Bill to and/or Ship to addresses.
• Investigating tax issues
• Responsible for assigned customer account order releases, recommendation of credit line adjustments for customer, and closing the communication lines with the Sales representation on a monthly basis.
• Providing customer service regarding credit issues, processing customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for managing and maintaining assigned accounts. Customer calls, account adjustments, customer reconciliations.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the credit process.
• Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.
• Essential Functions:
• Weekly and monthly reporting to direct manager.
• Processing monthly credit memos and the appropriate reporting.
• High volume phone calls to assigned delinquent customers.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Provide excellent & considerate customer service to dealers and sales.
• Internal and External customer interface.
• Meet defined department goals and activity metrics.
• Oracle knowledge is an asset.
• Navigating different portal systems is a must.

Requirements:

QUALIFICATIONS:

• Minimum 3 years related experience; post-secondary education an asset
• Knowledge of Billing and credit procedures; Accounts Receivable knowledge/experience a plus
• Proven track record in providing effective and high-quality customer service
• Accepts responsibility and proactively resolves issues (‘solution focused’) on a timely basis
• Forward thinking with ability to review/enhance existing processes and create efficiencies.
• Thorough, high attention to detail, strong organizational skills
• Effective team player works efficiently to get the job done.
• Excellent listening skills and interpersonal relations in dealing with both internal and external customers.
• Working knowledge of computer programs, database, Microsoft software (e.g., Outlook, Word, Excel, Oracle)

WORKING CONDITIONS:

• Manual dexterity required to operate computer and peripherals.
• Interacts with employees, various management levels and the public at large.

The base salary for this role is between $50,000 – $55,000.

KEY COMPETENCIES:

• Drive and Ambition: A self-motivated and ambitious mindset is essential for achieving sales targets and driving growth.
• Resilience: Sales can be challenging, so having the ability to handle rejection, setbacks, and pressure is important.
• Adaptability: The business landscape can change rapidly. Being adaptable to new strategies, technologies, and market conditions is crucial.
• Networking: Building a strong network within the industry can open doors to new opportunities and partnerships.
• Passion: A genuine passion for sales, business growth, and customer satisfaction can set you apart in this role.

In this role you will show leadership and initiative and will demonstrate an entrepreneurial flair along with creativity and self-motivation. You must be able to work independently and must have the capacity to multitask. As a high performer you will consistently be able to bring initiatives to full completion without close supervision. As a growing organization opportunity for growth and advancement remains available and we encourage internal promotion and mobility for personal growth.

We are proud to provide this unique career opportunity in a progressive environment with continuous learning and opportunity for growth. In addition, the successful candidate will have the opportunity to be a part of a major organization poised for growth, which has a track record of success and strong brand presence. We are committed to fostering an inclusive and accessible environment. Our Company is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Our Company Values

People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability: Together, we take ownership of our actions, business and future.

Innovation: We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit: We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.