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If you love, cars and working with the public this position will be of interest to you. Working at our dynamic collision repair shop as the Customer Service Representative (CSR) you will be the first point of contact for our customers. This role is critical in acting as the liaison between the customer and the production team, ensuring the most positive service experience during a difficult and stressful time.
This cross-functional position will be responsible for the following:
- Greeting walk in and telephone customers in a courteous and friendly manner
- Collect all relevant customer data and accurately set up new assignments in Summit (i.e. customer name, address, phone number, insurance company and adjuster, etc.)
- Contacting customers to book estimates
- Co-ordinate set up of rental vehicles and communicate repair status to customer and the rental company as required
- Booking in repairs with customers
- Entering customer information into data base
- Make outbound calls to customers
- Create warranty packages for repair customers
- Other administrative duties as assigned
Required Skills and Qualifications:
- Excellent customer service skills
- Previous car dealership experience would be an asset
- Experience ordering parts on with shop management software
- Solid problem solving and troubleshooting skills
- Strong verbal and written communication skills
- Meticulous attention to detail, organizational and time management skills
- Proven ability and willingness to follow through on issues to ensure customer satisfaction
- Able to handle multiple priorities in a fast pace work environment
- Able to perform duties with minimal supervision
- Proven ability to work harmoniously in a team environment
Why Join Us?
CARSTAR is an industry leader with 200+ best-in-class collision and glass centers operating nation-wide with ethics, standards and consistency at the core.
- Monthly employee lunches
- Employee appreciation events
- Employee benefit package
- Opportunities for future growth and development
Don Mor Carstar is an equal employment opportunity employer and offers competitive wages and benefits. Candidates must be legally employable in Canada to be considered for employment.
Don Mor Carstar is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations if needed. We will consult with you and create processes that provide individuals with disabilities the best possible recruitment experience.
Job Types: Full-time, Permanent
Salary: $18.00-$19.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care
Schedule:
Ability to commute/relocate:
- London, ON N5W 2B4: reliably commute or plan to relocate before starting work (preferred)
Education:
Experience:
- customer service: 3 years (preferred)
- automotive/collision repair shop: 1 year (preferred)
