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EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Learn more at ehncanada.com
If you are looking for a challenging and rewarding career, come join us!
Job Summary
The Jr. Admissions Coordinator is responsible for managing a high volume of inbound calls related to mental health treatment. They actively listen to callers, assess their situation, and determine the suitability of our treatment centers. Additionally, the Jr. Admissions Coordinator addresses inquiries, addresses concerns, and recommends appropriate services. If the caller is a suitable candidate, the coordinator facilitates their admission. Individuals seeking entry into the mental healthcare field, including recent college graduates, are encouraged to apply.
Previous healthcare or phone experience is not required, as comprehensive training and supervision are provided to new Jr. Admissions Coordinators during their initial 45 days. The training covers various aspects, including medical and clinical terminology, electronic health record management, phone systems, and best practices for phone consultations.
This role offers exposure to a diverse range of mental health patient profiles, as Jr. Admissions Coordinators engage with thousands of potential patients and their families across Canada. Callers represent various socioeconomic statuses, age groups, and mental health conditions, such as borderline personality disorder, bipolar disorder, PTSD, panic attacks, marital problems, anger management issues, personality disorders, ADD, ADHD, depression, anxiety disorders, obsessive-compulsive disorder, adolescent behavioral problems, and more.
Success in this position hinges on excellent communication skills, compassion, strong customer, service abilities, self-motivation, and a collaborative approach to teamwork.
Employee Benefits and Perks:
Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
- 24/7 Employee Assistance Program through LifeWorks
- Competitive paid time off policies, including a paid day off on your birthday
- Access to in-house fitness facilities where applicable or discounted external gym memberships
- Remote or hybrid work models for eligible employees
- Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
- Personal and professional development through our Education Support Assistance program
- Nationwide presence allows for supportive relocation opportunities
- Defined Benefit pension through CAAT with up to a 4% employer contribution
- Maternity and parental leave top-up
- Access to discounts at Kids & Co. Daycare
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
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