Genesys Looking for Senior Service Reliability Engineer at Saint John, New Brunswick, Canada Full Time

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

The Service Reliability discipline is at the cutting edge of DevOps and cloud-native architecture. Our mission is to systematize reliability and recoverability across hundreds of services running at massive scale. Genesys Cloud is in hypergrowth; Service Reliability Team is a handful of engineers inventing the tools and techniques to enable our teams to keep up with the demand for our platform.

We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and aiding with solutions. We are very collaborative and support each other in many aspects throughout the development process.

What you will need to be successful in this role:

You will need to have a solid understanding of multi-tenanted microservice architecture and development. You will need Production First Mindset. You will also need to have strong problem-solving skills which will enable you to make valued contributions to our team and software platform. You need to keep up to date with the latest trends in cloud technology, especially as it applies to the AWS platform and its growing feature set. Being detail orientated and collaborative will also ensure your success in this role.

What you will do:

• Our feature set sometimes requires collaboration with other teams across the Genesys Cloud platform, you will need to effectively communicate and work with other team members when working on features or assisting them with Resiliency or Observability efforts.
• Champion resiliency best practices.
• Design & host GameDay’s to test and validate our disaster recovery playbooks. Share findings through documentation and discussions with internal teams
• Work with remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability
• Help teams with root cause analysis of performance & scalability issues and contribute code to help address these issues.
• Work closely with architecture & development teams to develop best practices, author blogs and present to internal teams
• Participate in code reviews across multiple services
• Participate in on-call rotations for customer-impacting platform issues
• Champion observability of applications using metrics, traces, and logs. These are very importing to maintaining our microservices in a fast-moving production environment
• Always be on the lookout for improving existing services, either with code changes and/or architecture changes

What you will bring to the role:

• Bachelor’s degree or higher in Computer Science or related discipline
• Demonstrable understanding of scalability and availability in distributed systems
• Experience with any of the following programming languages:
• Java and the Java technology ecosystem
• Python
• JavaScript or TypeScript
• Firm understanding of backend microservice development, including ReST, asynchronous messaging (Kafka, etc.), and NoSQL solutions
• Be proficient in one or more cloud providers, including AWS, Azure, and/or Google Cloud Platform

Benefits:

• Flexible work schedules and work from home options
• Development and career growth opportunities
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristic.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.