Role Summary
Responsible for all aspects of APQP for current programs and continuous improvements for all products developed and produced at Dortec within a specific Business Centre.
Key Responsibilities
Customer Support
Prepares 24 hour responses and pink sheet for customer concerns. Maintain Paynter Charts process
Coordinate containment, sort/rework actions for external and internal issues
Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)
Participate in customer IQ meetings
Coordinates warranty tear down analysis and problem solving resolution/reports
Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
Updates control plans matrix graphing customer concerns
Performs customer good will visits
Attend plant trials from Control Plan (CP) to Job1
Review Government approvals required to develop inspection standards
Production Support
Identify quality improvement and defect prevention by developing and implementing mistake/error proofing fixtures and devices
Initiate Process Change Notifications (PCNs) to initiate change or alterations to the current manufacturing process
Facilitate quality related meetings for assigned products and keep up to date meeting minutes
Leads and Coordinates problem solving for internal concern resolution
Coordinates and approves shop floor containment process and follows up on execution
Updates Business Center panels and participates in weekly report our meetings
Participates in the approval process of temporary deviations to current product and processes (i.e. Supplier Request Deviations, Customer Change)
Develops test plan for PCN and coordinates test completion
Participates in Layered Process Audits (LPA) and supports closure of open items found during the audit
Reviews and signs off work orders for engineering changes, special build, and service
Participates in 5S implementation.
Perform daily line walks on assigned assembly lines
Maintains safety and good housekeeping at all times
Testing
Aid in developing In Process(IP)/Product Validation(PV) (annual revalidation) test plans for Design Engineers
Coordinates test sample
Key Qualifications/Requirements
3 to less than 5 years of work related experience
Minimum completion of post secondary education program in mechanical/quality engineering
Experience With Tier1 Automotive Preferred
Performance Measures
MAFACT score to target
External audit compliance (IATF 16949, ISO 14001, ISO 45001)
Delivery of assigned tasks/projects on time (IMPACT)
Customer satisfaction (internal/external; scorecards)
Flawless launch activity
On-time completion of LPAs
Magna Environmental, Health & Safety Audit performance
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
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