TEEMA

THE ROLE

Director – Digital Commerce reporting into CEO & CTO. You are someone who has implemented multiple mid-market and enterprise e-commerce implementations for national and international retailers (in USA and Canada), CPG and other enterprises having digital commerce at the heart of their business using one or more of the e-commerce platforms (I.e. Adobe Magento, Big commerce, SalesForce Commerce). You have lived on the bleeding edge of technical and digital value chain with full 360 degree experience with all aspects of digital retail beyond e-commerce, including traditional back office solutions (i.e. PIM, Inventory Mgmt, Analytics, Warehouse Mgmt.) and modern digital aspects (i.e. BOPIS, Omni-Channel Solutions to modern challenges and experiential commerce)

In this role, you will provide strategic guidance as the primary client-facing member of the Technology and Account Leadership Team on multiple new opportunities in sales pipeline, existing accounts and associated projects. This will involve offering thought leadership, creating product/platform/digital roadmaps, providing valuable insights, formulating robust points of view, and making informed recommendations about platforms, partnerships, technology stacks and future strategies, all aimed at driving transformative change within client organizations. You’ll also identify and oversee organic business growth across dedicated accounts. Your leadership will enable diverse teams to successfully implement Apply Digital’s delivery methodologies, firmly rooted in Lean and Agile principles and frameworks.

The Technology Director is a versatile technologist with a broad understanding of all aspects of retail and non-retail e-commerce, front-end, back-end, mobile, analytics, platform engineering, and testing techniques. This knowledge assists in defining and approving effective solutions and facilitating communication and collaboration amongst the team. The Technology Director fosters a calm, positive, supportive, and solution-oriented atmosphere within the team.

Responsibilities:

E-Commerce & Digital Retail Strategist: You have run multiple strategy and design workshops and can own and deliver a detailed roadmap that includes UX, solution and technology architectures and design along with corresponding budgets and options.
Evangelist & Management Consultant: You have personally lead and executed multiple enterprise e-commerce implementations as part of a large agency or engineering and consulting firm. You are great at formulating go-to-market strategies and phenomenal at making presentations to C-Suite and in industry leading conferences.
E-commerce Technical Leadership & Oversight: Oversee and guide the work of software engineers and technical team members, ensuring high-quality outcomes in e-commerce solutions. Define and manage the high-level technical architecture and technology stack with a specific eye for e-commerce platforms.
Mentorship & Team Collaboration: Develop expertise within the team in delivering cutting-edge e-commerce solutions. Collaborate with cross-functional teams to align technology initiatives with business goals. Manage multiple delivery squads, ensuring that deadlines are met and dependencies are properly managed.
Client & Business Management: Provide expert advice and nurture relationships with stakeholders within client organizations. Identify and nurture growth within e-commerce projects, delivering business value for both the client and our organization.
Risk Management & Process Improvement: Identify, prevent, and mitigate risks that might impact the success of the engagement. Escalate issues and risks to executive leadership when needed.
Thought Leadership: Position our consultancy as a leader in delivering e-commerce solutions. This includes thought leadership and client education on e-commerce trends, customer experience enhancements, and back-of-house optimizations.

Requirements:

Proven track record in a similar technology leadership role in e-commerce and general software development projects.
Hands on expert with tools and software required for strategy, design, architecture and presentation of roadmaps, architecture and designs.
Experience in overseeing the delivery of commerce platforms and understanding customer experience (CX) optimization.
Deep understanding of software engineering, system architecture, and project management within an e-commerce context.
Demonstrated experience in providing expert guidance to clients, managing diverse e-commerce technology projects, and fostering strong client relationships.
Proven ability to mentor team members and foster a high-performance culture in large multidisciplinary teams
Ability to contribute to strategic planning and decision-making at the executive level, ensuring e-commerce technology solutions align with business goals.
Experience in identifying and managing a wide array of risks, including technical, staffing, scoping, and client relationship risks, within an e-commerce context.
Excellent client-facing skills and experience in vendor selection and management.
Outstanding communication and interpersonal abilities, with the capacity to foster trust and empowerment with e-commerce clients, stakeholders, and team members.
Calm, positive, supportive, and solution-oriented mindset, able to promote a collaborative atmosphere within the team.