Highways And Public Works – Who We Are
Employees at Highways and Public Works are responsible for ensuring safe and efficient public highways, airstrips, buildings, and information systems. Our collective vision is to make a difference in the lives of Yukoners. At all levels of our organization, we value leadership, innovation, teamwork, and keeping our people safe. Our priorities are to be client focused, to support our people, to build sustainably, and to advance reconciliation throughout Yukon.
This opportunity…
Reporting to the Operations Manager, the Client Service Specialist Supervisor is an integral part of the Information and Communications Technology (ICT) division. You are responsible for providing supervision, guidance and mentorship to Client Service Specialists who answer Service Desk calls, troubleshoot minor technical issues, solve routine requests, triage and assign service incidents. This position manages client relationships by providing service metrics and acting as the liaison between departmental business representatives and ICT.
IT experience is an asset but not required. To succeed in this role, you must have excellent client service and communication skills, be able to manage client expectations and lead and motivate a team.
If you are interested in this opportunity, please review this information: Apply on a job | Government of Yukon .
Essential Qualifications (what we’re looking for in your resume):
Please submit your resume clearly demonstrating how you meet each of the following qualifications. Please note, selection for further consideration will be based solely on the information you provide in your resume.
If your resume shows education, training, and/or experience equivalent to the essential qualifications listed above, your application may be equally considered.
Desired Knowledge, Skills and Suitability (what candidates will be assessed on):
Conditions of Employment
Valid Class 5 Driver’s Licence
Job Requirements
Occasional travel within the Territory by both ground and air.
What You Need To Consider Before Submitting Your Application
Additional Information
Questions?
If you have questions about this position, please contact Wini Brehm, Operations Manager at [email protected] .
If you have questions about applying on a job with Yukon government or if you need an accommodation for this staffing process, please contact Katrina Dobush, HR Consultant at [email protected] .
Eligibility List
12 months
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