The Client Support Manager is expected to lead and mentor a team of Client Support Representatives. This position will be responsible for ensuring the team is managing customer requests efficiently, being responsive to client needs, and will assign and maintain the staff schedule (including regular and on-call hours) ensuring full coverage at all times.
The Client Support Manager will be responsible for nurturing a collaborative inter- and intra-departmental culture within BroadView. They will promote a high proficiency of support skills and product knowledge, manage performance to ensure expectations are met and goals are set and managed appropriately, ensure internal departmental documentation is kept up to date and work with Product Management to keep client documentation up to date.
The Client Support Manager will be required to build and maintain strong relationships with clients and ensure satisfactory closure of escalated client issues.
Why Broadview?
Responsibilities Include
Experience
Required Competencies And Qualities
Broadview Software Inc is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Broadview Software Inc will make accommodations available to applicants with disabilities upon request during the recruitment process.
Broadview Software Inc is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, Broadview Software Inc will provide reasonable accommodation for any applicant, as requested during the hiring process.
Broadview Software Inc seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Broadview Software Inc will achieve this by ensuring that its hiring process is fair and equitable for all persons.
Broadview Software Inc strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Broadview Software Inc will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.
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