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- Are you a Radiologist/Ultrasound Technician looking for alternative ways and new environments to utilize your clinical skills?
- Do you enjoy teaching and training others on clinical best practices and proper product use?
- Do have an interest in learning the business side of the healthcare industry?
If you responded yes to the above questions, Trudell Healthcare Solutions Inc. “(THS)” currently has an exciting opportunity for you as a Clinical Specialist!
Our Company Trudell Healthcare Solutions Inc. is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable and motivated team, the company is committed to exceeding our customer’s expectations in delivering cost effective solutions to improve patient outcomes.
The Position The Clinical Specialist will provide clinical training, product needs assessments, assist in product evaluations, product conversions, procedural training, in-servicing, and installations. This role will be responsible for providing extensive knowledge of medical devices to ensure sales and marketing teams are up-to-date on clinical best practices. This position will work in conjunction with the Sales and Marketing teams to develop customer relationships. Maintaining positive relationships with our customers, sales team and internal teams will be a vital component of this role. The position will also be supportive in training the sales team on how these devices are used clinically by our customers. This role would be primarily responsible for support in the ultrasound portfolio.
Key Responsibilities
Business Development
- Provide product demonstration support in hospitals, clinics and other medical facilities as well as post-sales support to new and existing customers.
- Work in coordination with the Sales team to achieve goals and budget objectives.
- Ensure to remain abreast of medical literature, competitive positioning, market trends, customer needs and identify business opportunities.
- Ensure expansion of customer base.
- Maintain current database of information gained at customer site.
- Contribute to a positive vendor partner relationship
- Take part in business reviews as needed
Training & Development
- Contribute to the growth and development of the Clinical Specialist.
- Assist in the development of training programs.
- Deliver high quality level education and clinical training to all internal and external customers.
- Provide multidisciplinary healthcare knowledge in all areas of the hospital including but not limited to ER, ICU, PICU, OR, etc.
Communication
- Ensure communication is effective and informative regarding issues which may affect the quality of service or products.
- Ensure a stronger sales & marketing integration and collaboration.
- Foster strong bonds of collaboration with relevant colleagues.
- Ensure product knowledge offering is part of the sales force training program.
Administration
- Ensure participation in ongoing training and professional associations as appropriate.
- Maintain current knowledge of clinical best practices known to nursing staff (product handling, staff codes of conduct, infection control protocols, aseptic technique, privacy requirements, etc.).
- Ensure cooperation with special projects as required.
Requirements, Qualifications & Skills
- Post secondary degree in Health Sciences, Diognostic Medical Sonography or equivalent.
- Minimum of five (5) to eight (8) years of clinical experience in the hospital environment.
- Specialized experience and working knowledge regarding medical device, product use, benefits, challenges and end-user needs.
- Radiology and/or ultrasound experience preferred.
- Sales or marketing experience would be an asset.
- Excellent written skills.
- Solid working knowledge of Microsoft Word. PowerPoint and Excel.
- Proficient presentation skills.
Essential Duties
- Ability to travel frequently.
- Ability to lift and/or move up to 50lbs (23kg).
- Fluent in English both written and oral.
Working Conditions
- Hybrid Home/ Office Setting.
- Frequent interruptions.
- A clear vulnerable sector/ criminal background check, appropriate for working in the hospital environment.
- Compensation based on a regular work week of thirty-seven and one half (37.5) working hours, with additional working hours as required to meet ongoing business demands and to fulfill job responsibilities.
What We Offer
In addition to fair and equitable compensation and the excitement of working for a growing and reputable company, we offer
- Challenging careers that provide the opportunity to learn constantly
- Clear, consistent, and demonstrated values
- A positive and motivating Corporate Culture
- Encouraged Professional Development
- Employee Recognition for Milestone Anniversaries
- Regular Performance Appraisals
- Regular Salary Reviews
- Comprehensive Group Family Benefits including
- Health and Dental Benefits
- Pension Plan
- Life Insurance
- Employee Assistance Plan
- Disability Insurance
- Out of Country Insurance Coverage
- Paid Sick Days
- 3 weeks paid vacation to start
