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Receptionist BC Mental Health & Substance Use Services
Coquitlam, BC
What You’ll Do
- Act as a receptionist greets patients, clients, visitors and directs them to appropriate areas. Provides information services; responds to requests for information, such as location of facilities and personnel, telephone numbers and general information or refers to others. Maintains lists, staff directories and tidiness of reception area.
- Operate a switchboard to answer incoming calls; obtains/provides information, transfers to the appropriate department/area, takes/relays messages and/or pages as required. Respond to emergency signals in accordance with established codes and procedures.
- Process incoming and outgoing mail; receives, open and date stamps incoming mail, packages, sort and distribute, prepare outgoing mail, sign courier receipts and send/receive faxes.
- Perform a variety of clerical duties such as maintains files and office supplies, schedule appointments and book meeting rooms, as required. Perform general word processing and data entry functions; input information into computerized systems, prepare correspondence and reports. Complete forms.
- Operate a variety of office equipment and carries out minor maintenance functions such as loading paper and removing jams and/or contacts others for repair.
- Perform other related duties as assigned.
Qualifications
What you bring
- Grade 12, Medical Office Assistant certificate, plus six (6) months recent related experience, or an equivalent combination of education, training and experience.
You will also have
- Ability to be sensitive, tactful and diplomatic with clients and the public.
- Knowledge of general office procedures.
- Ability to type 30 w.p.m.
- Ability to communicate effectively both verbally and in writing.
- Ability to work independently and effectively with others.
- Ability to organize and prioritize work.
- Ability to operate related equipment.
- Computer skills; able to operate a computerized client care information system , word processing and spreadsheet software
- Physical ability to carry out the duties of the position.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)
What We Bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Casual
Wage: $22.32 – $23.83/hour
Location: Unit 8, 2745 Lougheed Highway, Coquitlam BC, V3C 4J2
Applications will be accepted until position is filled.
Hours of Work: Rotating
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What We Do
BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.
BCMHSUS is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
