Blanco Canada Looking for Customer Service Representative (Contract) at Brampton, ON Full Time

About BLANCO:

With BLANCO, kitchen chores are transformed to be sources of joyful moments. BLANCO is the premium brand for well-thought-out kitchen water hubs in residential homes. At its core, the BLANCO UNIT is based on three founding pillars: “Drink, Prep, Clean” and is characterized by a wide array of seamless combinations of sinks, high-end faucets, water optimization solutions, complementary accessories and organization systems. This range of product and the design, color and material options, make it easy for every kitchen lover to find their perfectly customized UNIT at BLANCO.

Founded over 95 years ago, the company is now an internationally recognized premium brand for the kitchen water hub. With subsidiaries in Europe, North America and APAC, plus its trading partners, BLANCO has a presence in about 100 countries all over the world and offers its customers a portfolio that is perfectly tailored to consumer needs. The company headquarters and key production sites in support of North American demand are in Southwest Germany and Canada.

Established in 1925 by Heinrich Blanc, BLANCO is part of BLANC & FISCHER Family Holding. BLANCO America and BLANCO Canada have proudly served the North American market for over 30 years. Blanco.com

Responsibilities:

• Daily customer order entry including EDI and Tangro orders for the specifically assigned customer accounts.
• Management of customer warranty claims including validation of claim and arrangement of product inspections by sales agents as required.
• Invoicing as required.
• Management of customer complaints and returned goods processes where applicable to ensure fairness in treatment of customers while maintaining the quality image of Blanco products.
• Management of the customer service relationship between customer accounts and Blanco as assigned.
• Management of order entry, warranty claim, customer complaint and returned goods records including appropriate flow of documents.
• Other Customer Service Duties as assigned.
• Management of customer inquiries made by phone, fax or e-mail

Qualifications:

• 3 years customer service experience in a high call volume environment.
• Customer service training required
• Strong data-entry skills
• SAP experience, computer systems (Microsoft Office), digitalization (phones, etc.)
• Superior verbal and written communication skills
• Excellent interpersonal skills
• Consumer centric mind-set (go above and beyond)
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Technical background is an asset (plumbing, mechanical knowledge), hands on understanding
• Ability to multi-task, prioritize and manage time effectively
• Strong analytical skills and continuous improvement mindset
• Previous experience in CRM implementation is an asset

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Schedule:

COVID-19 considerations:
All candidates are required to complete a screening questionnaire prior to an in-person interviews at our facility.

Experience:

• customer service: 3 years (required)