Stoney Creek Hotels Looking for Clinic Lead (RN or RPN ) – Hamilton at Hamilton, Ontario, Canada Full Time

Role Overview

As a Clinic Manager you will serve as a key leader in managing the day-to-day operations of the clinic while also utilizing your clinical expertise to perform in-clinic medical procedures. This dynamic role requires a balance of administrative responsibilities, clinical skills, and leadership abilities to ensure the delivery of high-quality patient care and the efficient functioning of the clinic.

Key Responsibilities

Administrative Management:

• Oversee the day-to-day operations of the clinic, including scheduling, staff assignments, and resource allocation to ensure smooth workflow and optimal patient flow.
• Develop and implement policies, procedures, and protocols to enhance clinic efficiency, safety, and quality of care.
• Manage clinic resources, including supplies, equipment, and inventory, ensuring adequate levels for daily operations.

Staff Leadership And Development

• Recruit, train, and supervise clinic staff, fostering a positive work environment and promoting teamwork.
• Provide mentorship, guidance, and ongoing education to staff to enhance clinical skills, professional growth, and job satisfaction.
• Conduct performance evaluations, address performance issues, and recognize achievements to support staff development and retention.

Patient Experience And Customer Service

• Ensure a patient-centered approach to care delivery, with a focus on providing compassionate, culturally sensitive, and personalized care to all patients.
• Respond to patient inquiries, concerns, and feedback in a timely and professional manner, striving to exceed patient expectations and enhance satisfaction.
• Implement initiatives to improve patient experience, streamline processes, and optimize clinic services based on patient feedback and quality improvement efforts.

Clinical Care And Medical Procedures

• Perform a variety of in-clinic medical procedures within the scope of practice for RNs or RPNs, including but not limited to working with medical equipment, injections, medication administration, and minor surgical procedures.
• Collaborate with physicians and other healthcare providers to optimize patient outcomes and continuity of care.

Qualifications

• Registered Nurse (RN) or Registered Practical Nurse (RPN) licensure in good standing with the College of Nurses of Ontario (CNO).
• Minimum of 3 years of clinical experience in a healthcare setting, with demonstrated competence in performing clinical procedures and providing direct patient care.
• Previous experience in a leadership or management role preferred, with strong organizational, communication, and problem-solving skills.
• Knowledge of relevant legislation, regulations, and standards governing nursing practice and clinic operations in Ontario.
• Proficiency in using electronic medical records (EMR) and other healthcare technology.
• Commitment to continuous learning, professional development, and quality improvement initiatives.