Supervisor, Service Access
Senior Care
Full Time, Permanent, 40 hours per week
Flexible work hours may include some evenings and weekends
This position reports to Manager, Senior Care
Responsibilities:
• Supervise and provide direction to all Service Access team members
• Schedule, assign and delegate work appropriate to each role
• Streamline client flow from intake to service delivery for efficiency and effectiveness.
• Participate in the On-Call Schedule, offering assistance to workers beyond regular office hours and during weekends
• Assess and reassess potential clients based on service eligibility criteria within assigned caseload
• Offer additional assessment support as necessary
• Support team in the development of Care Plans and assessment schedules using data base system
• Participate in continuous quality improvement processes and assist Service Access Team with research and development of best practices
• Promote and maintain a high standard of customer service that is client focused
Qualifications/ Skills:
Education: University Degree in Allied Health or Gerontology, or Bachelor of Social Work with related experience
Experience: Minimum of 2 years supervisory experience with community service sector experience, an asset
Other:
Please submit your resume to: [email protected]
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