At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
As a member of CIBC’s Retail Operations team, you’ll work in a fast-paced back-office operational environment where you’ll make a meaningful difference in our clients’ lives. As a Processor, you’ll be accountable for providing professional and timely support by verifying and processing documentation received from internal stakeholders (e.g. Banking Centres) and ensuring documentation is accurate and complete according to policies and procedures for further processing. You’ll investigate requests to resolve processing errors and/or out of balance conditions through processing adjustments and settling accounts. You’ll make sure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate. You’re flexible to work our processing centre hours which may include evenings and weekends.
At CIBC we enable the work environment most optimal for you to thrive in your role. To start, you’ll be on-site full-time for the first two months of training. After that, you can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis (1-2 days per month).
Kindly note the shift time for this role is 12-8pm, Monday to Friday.
How You’ll Succeed
Who You Are
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
What You Need To Know
Job Location
Toronto-CC West Level B2
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Operations, Critical Thinking, Deadline Management, Escalation Management, Microsoft Office, Office Administration, Prioritization, Processing, Service Level Agreement (SLA), Teamwork
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