Tarion is hiring a Warranty Services Representative, Ottawa to join our team!
Description: Warranty Services Representative, Ottawa
Type of Position: Full-Time, Permanent
Reporting to: Manager, Warranty Services
Location: Home Office, Ottawa, East Ontario Area
Work Model: Remote – Ottawa
About Tarion
Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario homes. We serve new home buyers and new homeowners by ensuring that one of their life’s biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario’s builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.
How We Make a Difference
A home is one of life’s biggest purchases. As an independent, not-for-profit organization, Tarion provides Ontario’s new home buyers and owners with peace of mind that their purchase is safeguarded through the province’s new home warranty and protection program.
Almost every new home in the province is covered by a new home warranty. Tarion ensures consumer protection by providing free tools, guides and resources to help homeowners understand their builder’s warranty and navigate warranty claims with confidence.
If a builder does not meet their warranty commitments, Tarion offers guidance to help homeowners ensure they receive the coverage they’re entitled to, and when necessary, steps in to help resolve warranty claims.
About the Role
The Warranty Services Representative provides technical and warranty advice to vendors, builders, home buyers and owners, consultants and lawyers. This position conducts early intervention, investigative, emergency inspections, meetings and conciliations with vendors and owners to assess complaints in compliance with the Ontario New Home Warranties Plan Act and Tarion’s Construction Performance Guidelines.
The incumbent will live within the Ottawa Area and will be responsible for travelling to assigned work locations covering Ottawa, Eastern Ontario and outlying regions within the province when required. Compensation includes paid mileage, health and dental benefits, company pension, and family care benefits.
Responsibilities include:
A great candidate for this position will have:
Why Choose Tarion?
We believe that Tarion’s employees are its most valuable asset. We strive to provide a welcoming work environment.
We offer employees a competitive compensation program, opportunities for learning and development, an employee discount program, access to wellness programs, and a variety of Employee Assistance Program tools and online resources to support well-being.
At Tarion, we believe that a strong commitment to diversity and inclusion allows employees to perform at their very best and underpins a culture in which everyone feels they have an equal opportunity to belong and build a career. Tarion is committed to developing and maintaining work environments and practices that ensure equality of opportunity in recruitment, selection and promotion, and to removing systemic barriers so that employees have every opportunity to feel included in the workplace.
If you are a person with a disability and have questions or would like help with your application, please email [email protected] or contact a member of the Human Resources Department.
Application Submissions & Deadline:
Please submit a cover letter and resume with vacancy code WSROTT040924 to [email protected].
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