Mount Sinai Hospital (Toronto), Sinai Health Looking for Program Assistant at Toronto, Ontario, Canada Full Time

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.

Sinai Health is fully committed to a culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization that reflects the communities we serve. We welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know through the Accommodation Phone Line at 416-586-4800, ext. 7050, or email TalentAcquisitionAccommodation.msh@sinaihealth.ca .

To support us on our journey, Sinai Health System is looking for a Program Assistant to support our Ambulatory Programs in the Department of Psychiatry at our Mount Sinai Hospital Campus.

Reporting to the Administrative Manager, the successful candidate will be responsible for coordination and administrative support of clinical activities in the Department. The successful candidate will demonstrate a strong commitment to quality customer service and apply excellent organizational and communication skills to ensure the delivery of ambulatory care within a busy teaching hospital setting.

• Responsible for the day to day administration of outpatient psychiatry services, including the scheduling of appointments, patient registration and frequent interactions with patients both in person and over the phone
• Ongoing review of telephone, faxes, surface mail and email messages including charting and physician notification
• Communicates and shares clinical information to physicians and allied health team members respecting patient confidentiality and privacy, including retrieval of release of information documents, as necessary
• Functions in a front line, patient and staff facing public relations role, providing timely, friendly and informative support to patients, staff and learners
• Coordinates and maintains clinic schedules to support effective functioning of clinic and patient flow
• Provides liaison for logistical preparation of clinical team meetings, teleconferences, video conferences, webinars and other events required within the mandate of an academic health sciences centre
• Collects and collates clinic statistics and demographic data on patients and clinic flow
• Works collaboratively with and provides back up support to other clinical and administrative areas in the Department when required
• Ensures clinical charts are maintained, as required
• Participates in other various administrative duties as assigned
• Successful completion of a college diploma preferably in the field of Medical Office or Business Administration from an accredited educational institution
• Minimum 5 years recent related experience, preferably in an academic and/or healthcare setting
• Proficiency with Microsoft (Word, Excel, PowerPoint, Access and Outlook)
• Friendly professional customer focused attitude
• Demonstrated ability to work independently in a self-directed manner, meet concurrent deadlines, organize time and priorities, and manage multiple priorities
• Flexibility in working with an inter-professional team of health professionals and learners located in different physical environments.
• Strong work ethic accompanied by a positive, client-focused attitude
• Ability to make decisions, exercise good judgment, discretion and initiative in dealing with confidential information and/or in responding to enquiries
• Strong oral and written communication skills
• Demonstrated ability to empathize with patients/clients
• Interest and familiarity in the field of mental health is an asset
• Proven planning, organizational, and coordination skills
• Demonstrated satisfactory work performance and attendance history