What You Will Be Doing
Retention metrics are the heart and soul of a SaaS-based business—as a result, this role is pivotal within the organization. Reporting to the Chief Product Officer, the Director, Customer Success will assume full accountability over driving revenue retention, customer renewals and upsell activity, as well as ensuring clients are beyond satisfied with the consultative and support services they are receiving throughout the customer lifecycle. The perfect candidate for this role will have a proven track record of successfully managing customer success organizations and team members to exceed their targets.
They are searching for an experienced and enthusiastic leader with a strategic mindset coupled with a readiness to dive into operational details. The Director, Customer Success is an agent for positive change and fosters a culture of trust, collaboration, growth and iteration.
As a Director Of Customer Success, You Will
The Skills And Experience We Are Looking For
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