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At PFSL, we value customer satisfaction and strive to create positive experiences with every interaction. We offer a dynamic work environment, growth opportunities, and a commitment to excellence.
Responsibilities:
- Manage a high volume of inbound and outbound calls promptly
- Identify customers’ needs, clarify information, research every issue, and provide effective solutions
- Strive for first-call resolution and maintain service quality
- Respond efficiently to customers, creating positive experiences
- Build sustainable relationships and go the extra mile
- Record all conversations in our call center database
- Attend educational seminars to improve knowledge and performance
- Meet personal/team qualitative and quantitative targets
Requirements:
- Previous experience in a customer support role
- Strong phone and verbal communication skills
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- High school degree (additional education or experience preferred)
What We Offer:
- Competitive compensation package
- Opportunities for professional development and career growth
- A supportive and collaborative team environment
- Health, dental, and vision insurance
- Paid time off and holidays
Location: Calgary, AB
Interested candidates are invited to submit their resume and cover letter to be considered.
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