Citi Looking for Application Support Senior Analyst at Mississauga, Ontario, Canada Full Time

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments, to ensure that our platforms and services operate for our clients, whenever they need them. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur.

At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Opportunity:

Working as part of a global application support team supporting Citi’s franchise critical fixed income trade processing platform that provides cross asset trade capture and processing services.

You will support Sales/Trading/Middle-office users across the globe monitoring the health of the application and ensuring trades are flowing to various Back Office, Risk and Settlement Systems. You will investigate trade reconciliation breaks and support associated controls.

What You’ll Do:

• Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• Guide development teams on application stability and supportability improvements ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Provides technical oversight across systems and applications, leverage skills across multiple apps support areas.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Review and approve planned application and infrastructure changes. Help to coordinate resourcing of releases.
• Consults with the primary clients of the application in conjunction with development managers to understand the strategic objectives of users.
• Requires awareness of audit and compliance related issues.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency.
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we’ll need from you:

• 5-8 years’ experience in an Application Support role.
• Relevant experience in a critical role with high business impact. Experience working in a financial institution and Fixed Income product knowledge would be an advantage.
• Excellent working knowledge of key computer science concepts (networking, operating systems, virtualization, containerization, etc.).
• Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application, and database stacks.
• Proficient Linux and SQL skills.
• Experience of supporting applications hosted on Cloud is desirable.
• Operational experience of using middleware technologies (Tibco EMS, Tibco Rendezvous, Solace, MQ, Kafka, etc.) to run services at scale is desirable.
• Strong experience with end-to-end observability stacks (ITRS, Grafana, AppDynamics, Kibana, Splunk,, etc.) is desirable.
• Experience with release automation tools (eg: Udeploy) is desirable.
• Experience of batch scheduling tools (eg: Autosys) is desirable.
• Experience of senior stakeholder management.
• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholders.
• Ability to plan and organize workload.

Education:

• Bachelor’s/University Degree in Computer Science, Computer Engineering or equivalent experience will be considered.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience as outlined above.

Sounds like Citi has everything you need? Then apply to join the world’s most global bank and discover the true extent of your capabilities.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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