Role: Customer Success Analyst
Work Location: North America (Remote)
Travel Required: Some (infrequent)
About Kooltra
Kooltra, founded in Toronto in 2012 is an industry-disrupting fintech company that seeks to bring innovation to FX Markets. We provide a cloud-based platform that streamlines front, middle and back office workflows from client onboarding through to full lifecycle management of Foreign Exchange transactions.
Our platform automates workflows, provides real time analytics, and seamlessly connects customers and their clients. Our mission is to increase efficiency and transparency, improve connectivity, and reduce risk across the Organization..
This is an opportunity to join a rapidly growing fintech team that is delivering next-gen software to capital markets.
Customer Success Role
Kooltra’s Customer Success team is a tight-knit group of business-savvy technology enthusiasts who are passionate about harnessing the full potential of our industry-disrupting software. This critical function collaborates closely with our Sales team to support customer acquisition, leads the onboarding process for new customers onto the Kooltra platform, fosters stronger relationships with existing clients, and captures critical feedback to help shape our evolving product roadmap.
As part of this dynamic team, you’ll have the opportunity to join our North America division, providing expert service to our clients across the UK, APAC, and North America. With your deep technical knowledge and business acumen, you’ll help ensure our customers are fully leveraging our platform’s capabilities to meet their unique needs and goals.
Core Responsibilities
Required Knowledge and Skills
Why Kooltra
Kooltra is committed to creating a diverse and inclusive culture, one which reflects the world in which we live. We encourage applicants from underrepresented groups including visible minorities, members of sexual minority groups, first nations persons, persons with disabilities, and women to apply.
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