Lillio is a Series B, private-equity backed business and we’re proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected by Fortune in 2023 for their “Impact 20” list, which highlights organizations that have built their business models around world-changing ideas to solve social and environmental problems.
We’re looking for…
Passionate, ambitious and confident Customer Success Managers who want to challenge themselves in a fast-paced, high-growth work environment. Ideal candidates enjoy connecting with customers and thrive in a high-performance team with high expectations. You will be responsible for nurturing your portfolio with a particular focus on proactively reducing churn. You love helping others succeed and are motivated by supporting customers in different stages of their lifecycle and helping them use Lillio in the most advantageous way. The knowledge you gain in this role will become an asset to you and the company more broadly. Your customer interactions will help you provide feedback to shape the future of our product and offerings. Finally, you are looking to make an impact on the world. Working with a social enterprise you will personally have the opportunity to improve outcomes for hundreds and thousands of children worldwide.
The CS Team
CS at Lillio is a close-knit team of motivated individuals who are driven to find a way to make every customer successful. This includes influencing product and marketing decisions, problem solving, and ensuring the best experience for our customers. We are agile and adapt to changing priorities of the business or industry. We take pride in our ability to work together to solve problems quickly, especially when the answer may be unclear. We are proud of the growth each member of our team has achieved, whether it’s within CS or accelerating their careers through other roles within the company. We love to work hard and support each other through each step of the way to ensure everyone is set up for success.
Your CS Leader
Lillio’s Director of Customer Success is a people first leader who believes in unlocking individual’s potential to build high performing teams. She is a leader who likes to set the stage with big-picture vision and empower the team to work through the plan of execution. She is KPI driven and has a high attention to detail to better understand team and customer trends, to best position everyone to be successful. She places a high value on curiosity, ownership and having a growth mindset with an intrinsic drive to improve. You will work well with her if you enjoy building, iterating, and are eager to grow!
How You’ll Make An Impact
What You Bring To The Table
Nice To Haves
Don’t have all the requirements but convinced you’ll be able to make an impact? We’d love to hear from you! Please note that we place serious consideration to your application responses to all questions; only completed profiles will be considered for this role.
Lillio Perks!
Accessibility
Lillio is committed to inclusiveness, equity and accessibility. If you require accommodations at any step of the application or interview process, please indicate so under the “Accommodations Question” box on your application. Accommodations may include but are not limited to: alternative methods of communication, providing a detailed “what to expect”, or modified testing. Please note this list is not exhaustive and we are more than happy to discuss other accommodations as required.
Commitment to Diversity
Diversity, Inclusion and Belonging are central to Lillio’s core values. Lillio aims to ensure we provide a safe environment for everyone to thrive while bringing their authentic selves to work. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences. Embracing these differences while coming together with a common purpose is what makes our team extra special. Our focus on inclusion and belonging is activated in the day-to-day culture at Lillio through our Diversity, Inclusion and Belonging (DIBS) committee, our bi-weekly DIBS discussions, DIBS Slack community, D&I training and education, volunteer days, donation matching, and more.
Equal Employment
Lillio is an equal employment opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
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