Cochrane Toyota

Are you a versatile professional with a passion for the automotive industry? Cochrane Toyota is seeking a Service and Sales Development Representative to join our dynamic team. We offer comprehensive training, a supportive work environment, growth opportunities, and a clear path to move into a Service Advisor or Salesperson role.

Roles and Responsibilities

Service Development Responsibilities:

Handle inbound and outbound service inquiries via phone, email, and internet leads professionally and efficiently.
Schedule service appointments, optimizing shop load and efficiency.
Conduct outbound calls for service reminders, customer follow-ups, and campaigns.
Provide knowledgeable and credible information to customers regarding service needs and appointments.
Coordinate with service advisors and technicians to ensure timely and accurate completion of work orders.
Maintain regular communication with customers to manage their expectations throughout the service process.
Handle customer inquiries and resolve any service-related concerns.

Sales Development Responsibilities:

Handle inbound and outbound sales inquiries via phone, email, and internet leads professionally and efficiently.
Qualify sales leads and schedule appointments for the sales team.
Maintain the customer database with accurate and up-to-date information.
Follow up with prospective customers to nurture leads and convert them into sales opportunities.
Coordinate with the sales team to ensure a seamless customer experience from inquiry to purchase.
Assist with online sales campaigns and initiatives to drive traffic and generate leads.

Qualifications:

1 – 2 years of experience in an automotive dealership, preferably in a service BDC or sales BDC setting.
Strong knowledge of automotive service and sales processes and terminology.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks in a fast-paced environment.
Strong organizational skills and attention to detail.
Proficiency with CRM software and other business development tools.
Ability to work a flexible schedule, including evenings and weekends.
Valid Class 5 driver’s license required.

Career Advancement:

This role is a launching pad for your career in the automotive industry. With dedication and performance, you can advance to positions such as:

Product Advisor: Leverage your customer service skills and dealership knowledge to assist customers in selecting the perfect vehicle, driving sales, and building long-term relationships.
Service Advisor: Use your understanding of service operations to provide exceptional guidance to customers regarding their vehicle maintenance and repair needs.

What We’ll Bring:

A work environment built on teamwork, flexibility and respect.
Continuous on-the-job training in the latest automotive technologies
RRSP matching and Deferred Profit Sharing.
Health and Dental Benefits Package
Paid Time Off
Great company culture

Why Us:

Cochrane Toyota has been a cornerstone of the Southwestern Alberta community since 2010, proudly serving our customers with a commitment to excellence. Our dealership is renowned for delivering exceptional customer service, comprehensive automotive solutions, and a strong dedication to making things better for our community. With a team of passionate professionals and a state-of-the-art facility, we strive to create a welcoming and supportive environment for our customers and employees.

If you think you fit this role, apply now!

Application Deadline is July 19th, 2024