Genesys Looking for Sr. Product Owner – HR & Payroll Technologies at Toronto, Ontario, Canada Full Time

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a talented Senior Product Owner – HR & Payroll Technologies to join our IT team!

This role focuses on enhancing the employee experience through our HR systems, focusing on the Workday HCM & Payroll platform. Since launching Workday last year, our goal has been continuously improving and expanding its features. You will work closely with other IT functions, HRIS, and wider business teams to design employee-friendly experiences that support business processes and compliance requirements.

You will partner with People Operations and other business leaders to meet evolving business requirements and lead system enhancement opportunities. This includes supporting requirements, design, configuration and testing of system solutions to improve the employee experience and operations.

What You’ll Be Doing:

• Enhance Employee Experience: Continuously optimize and elevate how employees interact with Workday
• Domain Expertise: Act as a solution domain expert, product owner and technical support by understanding system implications, identifying gaps/opportunities and recommending system solutions for adoption and enhanced experience
• Design Workday Journeys: In partnership with HR, develop and implement Workday Journeys to guide employees through key milestones, ensuring a smooth and engaging experience
• Advocate Best Practices: Promote Workday platform opportunities and best practices across HR products
• Collaborate with Global Stakeholders: Understand and prioritize their needs to identify opportunities for process and efficiency improvements using Workday
• Data Analytics and Reporting: Utilize Workday reporting tools to generate insights and analytics that drive decision-making, improve employee experience, and measure usability metrics
• Feature Release Analysis: Offer recommendations and analysis for biannual Workday feature releases
• Cross-functional Updates: Partner with HR systems team members on updates and enhancements
• Project Delivery: Collaborate and coordinate with other IT teams and HRIS to deliver projects on time, following the SDLC process, without compromising the quality
• Compliance: Ensure that the ITGC process is followed in both development and support activities
• Ongoing Research: Stay updated with system and market changes via Workday Community and competitors

What You’ll Bring:

• Educational Background: Bachelor’s degree in Computer Science, Human Resources, Business, or a related field (or equivalent experience). Advanced degrees or certifications in HR technology or product management are a plus
• 5+ years of configuring Workday HCM with demonstrated functional and technical expertise; 3+ years of supporting related Workday products such as Core, Learning, Recruiting, Benefits, Prism, Journeys, or Talent
• Strong problem-solving skills with the ability to translate needs to and from stakeholders
• A deep understanding of user-centred design principles and how to apply them to improve the employee experience within Workday
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, HR professionals, and stakeholders in the HR industry.
• Strong business acumen and the ability to align product strategy with overall company goals, employee needs, and objectives, coupled with sound knowledge of project management processes and concepts.
• Ability to solve highly complex problems by working with cross-functional teams from IT and business across regions.
• Ability to quickly adapt to changes and manage deadline pressure, ambiguity, and change effectively.
• Ability to handle multiple tasks and adapt to changing priorities.
• Self-motivated and able to work on critical tasks independently and as a member of a team.

Preferred Qualifications:

• Certifications: Workday Pro certifications in relevant tracks
• Integration Expertise: In-depth understanding of different integration mechanisms and custom tools leveraging Workday APIs
• Data Analytics: Proficiency in using Workday’s data analytics and reporting tools to generate actionable insights and measure usability metrics

At Genesys, you’ll have the opportunity to shape the future of our Workday HCM & Payroll platform and contribute to an enhanced employee experience. If you are passionate about HR technology and user experience and thrive in a collaborative environment working closely with IT and HR teams, we’d love to hear from you!

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.