Mount Sinai Hospital (Toronto), Sinai Health Looking for Ward Clerk, Intensive Care Unit at Toronto, Ontario, Canada Full Time

Are you a highly organized and adaptable individual seeking a career where you can make a direct impact on patient care? As a Ward Clerk at Mount Sinai Hospital, you will be at the heart of our health care team, ensuring seamless communication and coordination that directly impacts patient experiences. This role offers the opportunity to facilitate patient flow and act as a crucial liaison between staff, patients, and families, while contributing directly to the patient care experience.

Is this you?

Are you detail-oriented, tech-savvy, and passionate about delivering top-notch administrative support? Join our team and make a meaningful impact with your exceptional communication skills, adaptability to changing priorities, and dedication to maintaining high standards.

Your proficiency with electronic systems and office software will shine as you contribute to departmental efficiency. Showcase your talent in managing patient flow and ensuring seamless transitions, all while fostering a positive experience for patients, families, and colleagues.

You’ll be an integral part of a team that values continuous learning and growth, all while contributing to the exceptional care we provide at Mount Sinai Hospital. Your proven flexibility, initiative, organizational skills, and ability to handle multiple tasks simultaneously will be invaluable in this role

About The ICU

Consisting of 36 beds, our ICU is a level 3 unit that also cares for level 2 patients, serving a diverse patient population including obstetrical, oncology, medicine, and surgical patients. This unit uses a pod-based design to facilitate efficient care delivery and teamwork, alongside advanced technology for patient care and monitoring. The facility is designed with large windows for natural light, and there is a negative pressure pod and six isolation rooms to control infections. Practical amenities are also provided, including a lounge, kitchenette, shower, and quiet rooms for families and caregivers. In support of ongoing education, there is an education room equipped with a simulation mannequin.

In This Role You Will

• Receive, greet and screen patients/families/visitors arriving to the unit
• Coordinate admissions, discharges and transfers within and external to the department
• Process patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
• Compile patient information and disassemble charts for Health Records
• Oversee patient charts on the unit and for quality assurance purposes
• Utilize electronic systems to capture length of stay information pertinent to the patient’s journey
• Provide overall administrative support (i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing)
• Provide customer service to patients and visitors by answering questions and assisting with wayfinding
• Coordinate the sterilization or repair of medical and office equipment.
• Collaborate with the Help Desk and Building Services around routine maintenance and requests
• Participate in activities to upgrade and enhance one’s job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
• Assist with the orientation of new Ward Clerks
• Enter data in relevant information systems as required

Job Requirements

Mandatory

• Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a secretarial studies program
• 1 year of recent related work experience
• Proficiency with Patient Care Systems

Skills and Knowledge

• Proficiency with Microsoft Office including Word, Excel and Outlook
• Minimum 40 wpm keyboarding/data entry speed
• Proven flexibility, initiative, organizational and problem solving/decision-making skills
• Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
• Skilled at setting priorities and handling multiple tasks simultaneously
• Demonstrated ability to communicate and read using English in order to effectively perform essential requirements of this position
• Demonstrated satisfactory work performance and attendance history

If this sounds like you and you’re ready to build a career in hospital administrative support apply via the button below and let us know why you would be a great addition to our team.