Now Brewing – Visitors Services Specialist #tobepartner
This job contributes to Starbucks success by providing professional and friendly incoming call and front desk reception to the Toronto Regional Office, providing room scheduling support, and administrative support to the processes, operations, and partners of the Toronto office. Models and acts in accordance with Starbucks guiding principles. This position is part-time, in the mornings (9:00-2:00pm), Monday to Friday for a total of 25 hours per week.
Summary of Key Responsibilities
Maintains regular and consistent attendance and punctuality.
Participates in related administrative assignments as requested, such as surveying conference room usage, training new reception desk partners, resolving conference room conflicts , supports partners with preparing and sending couriers, and distributes incoming mail in a timely way
Provides reception services to visitors at the Company’s front desk reception area. Greets visitors, issues temporary access badges, and controls access to secure company areas. Maintains logs of visitor arrivals and departures. Logs and tracks incoming and outgoing deliveries that pass through the reception desk. Maintains orderly appearance of the reception area.
Receives and redirects as appropriate, any incoming calls including customer calls
Maintains and support continuous improvement of office support processes, partners with office manager to ensure smooth operations of office environment and supports ordering, supply management and organization
Summary of Experience
Customer service (2 years)
Word processing (2 years)
Required Knowledge, Skills and Abilities
Ability to understand and carry out oral and written instructions and request clarification when needed
Ability to communicate clearly and concisely, both orally and in writing
Ability to handle multiple tasks
Problem-solving skills
Ability to work as part of a team
Effective customer service skills
Note – a partner is not eligible to work additional hours in store or on another team to make up a 40 hour week.
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
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