The Medical Receptionist position encompasses the primary areas outlined below:
The* Navigator* is responsible to greet and escort patients to the appropriate examination room. The priority of this position is to assist Physicians by ensuring a consistent flow of patients is maintained at all times, as well as recording accurate information and calculations into the EMR system.
The Navigator assists front desk if needed, by doing the following:
· Ensure Office flow is managed, morning Navigator to assist with office start up
· Fax server management
· Administrative duties if office flow is managed
· Assist other team members as requested
· Support phone hub if necessary
The Appointment/Telephone Receptionist is responsible to greet patients/visitors on arrival and schedule appointment(s) for patients via telephone or direct patient contact. This includes the responsibility of assessing the urgency of each visit request and booking accordingly.
The Administration Support is responsible for all administration requirements for their assigned Physician. Each Medical Receptionist will rotate through each Physician on a quarterly basis. The responsibilities include working with their assigned Physician on patient management; ensuring messages/instructions are followed through and follow up on all patients of that particular physician. Each Medical Receptionist will also be back up support for others when necessary.
Roles & Responsibilities:
Scheduling/Arrivals:
· Schedule/reschedule appointments for patients via telephone or direct contact
· Ensure patient demographics are current and up-to-date in EMR system
· Validate health insurance cards
· Register/Roster all new patients
· Contact patients for reminder or confirmation calls
· Reschedule appointments as requested by Physicians
· Review and maintain Physician’s scheduler in EMR
Communications:
· Responsible for the cancellation line on a daily basis
· Remind patients and/or accept outstanding payments for uninsured services
· Sort & deliver mail
· Fax/photocopy and scanning as needed to ensure efficient flow of information
· Utilize EMR to enter and send messages
· Liaison with pharmacies regarding patient renewals
· Contact patients with missing health insurance information
Record Keeping:
· Enter appointment date(s) and time(s) into EMR system
· Record patient weight, height into computer
· Ensure swabs are matched up with correct requisition
Skills Required
· Ability to assess urgency of concerns
· Courteous, empathetic
· Excellent communication skills
· Utilize the appropriate methods and styles of communication
· Meticulous with attention-to-details and accuracy
· Organizational skills
· Ability to multi-task
· Problem solving skills
· Telephone proficiency
· Knowledge of uninsured services
· Working knowledge of EMR system (Practice Solutions)
General Accountabilities
· Quality of Care, patients are to be treated with professionalism and empathy at all times, during all situations
· Respect
· Support and understanding of other team members
Communications Skills
· Expresses self clearly & concisely – both written & verbal
· Listens & responds effectively
Time Management/Organizational Skills:
· Participates in ensuring that all patients are seen in a timely and caring manner
Job Types: Full-time, Permanent
Benefits:
Schedule:
COVID-19 considerations:
All new employees must be COVID-19 vaccinated. Masks and Social distancing is mandatory at all times.
Expected start date: 2022-06-01
Salary range The salary range for this position is CAD $28.74 – $28.74 / hour Why Fraser Health? Are you...
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