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About us
Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry.
Objectives
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Customer Service Representative is a pivotal position and is responsible for a variety of job functions. This person is the main contact point and is an important representative of our company.
Duties and Responsibilities
- Responsible for coordinating order entry functions, order confirmations and delivery dates with customers and shipping dept.
- Develop and manage customer relationships in conjunction with the sales group.
- Become the primary inside contact for customer inquiries relating to stock availability, unit pricing, ship dates, product information etc.
- Provide excellent customer service face to face, by phone and by email.
- Check inventory records to determine availability of requested merchandise and place inventory orders to fulfill order and replenish inventory.
- Maintains product knowledge by attending educational workshops, reviewing manufacturers publications.
- Contributes to team effort by accomplishing related results as needed.
Qualifications and Requirements
- Accurate and efficient data entry skills are essential.
- Organized and detail oriented.
- A quick learner and ability to communicate with a diverse clientele group.
- Excellent communication skills both verbal and written.
- Excels at operating in a fast pace, community environment.
- Experience with building/construction supply materials an asset.
- High comfort level working in a diverse environment.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
