Sitel Looking for Intuit Quick Books Customer Service Representative at St. John’s, NL Full Time

We are looking for Customer Service Representatives who live in Newfoundland and Labrador to provide customer support and help small businesses succeed on our Intuit Team. You will take calls to support customers with how to use QuickBooks to its fullest potential and trouble shoot technical issues.

We are looking for people who:

• Want to drive customer satisfaction through voice, chat, and/or email communications
• Have the ability to multi-task and navigate through multiple systems
• Are eager to advance their career with a reliable company
• Problem solve with a can-do attitude
• Enjoy working with a team as well as independently
• Are 18+ years of age
• Have a high school diploma (higher education preferred)
• Pass a criminal background check

Just a few of the benefits you can look forward to:

• SitelFit health and wellness program
• We match 100% of your first 3% RRSP investment when you reach 60 days of employment
• Take advantage of our Employee Assistance Program, anytime, anywhere
• Affordable medical, dental and vision insurance

Equipment Requirements:

• Desktop Computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
• Dual monitors
• 4GB RAM or greater
• i5 Processor or greater

Internet – Minimum Specifications:

• Internet speed – 5.0 Mbps download speed and 3.0Mbps upload speed
• ISP must be highly stable with no packet loss and latency under 150ms
• Home Router with wired link to PC

Why Sitel

As an industry leader, we rely on the expertise of our 90,000 people – empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck, it’s an opportunity to learn, lead and grow, all while working with some of the best brands in the world.

At Sitel, we believe happy associates are successful ones. That’s why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal

Apply today and experience a-day-in-the-life at Sitel!

At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.

Please note that Sitel Teleservices Canada Inc. Headquarters is located in Ontario. Any other position would be a remote position.

Work remotely

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application question(s):

• Do you live in Newfoundland and Labrador?

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)