Our Monitoring Centre IT Technician is responsible for deploying and overseeing the set-up of Company Systems, as well as coordinating activities relating to on-site security events.
Duties & Responsibilities
Participate in the deployment and set up of the company’s systems including but not limited to: the positioning of cameras, assigning client logins, updating servers
Coordinate activities with installation, service, and sales staff to ensure correct monitoring of all sites, including the setup of new sites and updating existing sites, along with data updates
Provide remote technical, networking or IT related Tier 1 Support
Communicate electronically and in-person with computer users experiencing difficulties to determine and document problems experienced
Work closely with internal resources and third-party vendors in resolving hardware/software issues
Consult user guides, technical manuals, and other documents to research and implement solutions
Ensure that all work in the department is performed in accordance with company policies, best practices, and standards
Conduct regular department technical reviews and evaluations
Ensure clarity and conciseness of Site Protocols; periodically audit sites to ensure customer expectations are clearly reflected in protocols
Revise and update Site Surveillance Forms (SSF) with accuracy
Perform other duties as assigned
Qualifications
Completion of a post-secondary program in IT
1-2 years of related IT experience in a technical support role
Core Competencies
Excellent oral and written communication skills to work professionally with all stakeholders
Highly detail-oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements
Technically proficient with respect to IT Troubleshooting, Networking, and Computer Hardware Troubleshooting
Excellent analytical thinking skills to quickly identify and address potential operational issues and take the appropriate action with external parties
Ability to be flexible in working hours as needed
Self-motivated and committed to constant learning
Ability to work independently with little supervision
Ability to multi-task and prioritize in a fast-paced environment and to manage specific projects in a detail-oriented manner
Working Conditions
Office environment
Flexibility in work schedule
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