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Project Coordinator
We now have an exciting opportunity for an eager and talented individual to join our team in the position of Project Coordinator. The ideal candidate will essentially be responsible for the management of Commercial Project Coordination, Quotations, and building exceptional customer service.
Your main job duties will include, but won’t be limited to:
DUTIES AND RESPONSIBILITIES
- Proactively identify opportunities to quote Commercial Projects
- Respond to customer queries related to commercial projects
- Communicate project details, obtain and review material quotes from suppliers
- Prepare and provide quotes for new and existing customers and contractors
- Provide accurate information regarding the availability of in-stock items
- Recommend alternate products based on cost, availability, or specifications
- Liaise between suppliers’ reps and customers for all inquiries, lead, and delivery times, to meet tender deadlines
- Provide clarification on engineering specifications sheets, fixture schedules, and addendums
- Coordinate with other departments, particularly Heating and electrical, for business opportunities
- Coordinate with customers’ construction schedules and coordinate deliveries promptly
- Maintain project documents both physical and electronic versions
- Accurately process customer transactions such as orders, quotes, or returns
- Review the quotes for errors or missed items
- Determine customer requirements and expectations to recommend specific products and solutions
- Stay current with up-to-date product knowledge of residential and commercial products
- Educate customers about terminology, features, and benefits of products to improve product related sales and customer satisfaction
- Identify trends in customer satisfaction or dissatisfaction
- Create PDF files of specification sheets, that are job-specific for project submittals and Owner operation manuals
- Other responsibilities as assigned
SKILLS AND COMPETENCIES
- Efficient time management skills including prioritizing, organizing, and planning effectively to meet goals and deadlines
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment
- Excellent interpersonal skills and communication skills, both verbal and written
- Strong analytical skills and problem-solving skills; ability to make quick decisions
- Present a professional image at all times to customers and vendors
- Talent to communicate professionally in a clear and direct manner
- Attention to detail; ability to maintain a high level of accuracy in preparing and entering information Proficient in using a personal computer, data entry terminal, and other common office equipment and software
- work effectively with other members of the distribution team.
EXPERIENCE AND EDUCATION
- Minimum of a high school diploma or equivalent
- Knowledge of or previous experience in the Plumbing wholesale industry preferred
- Previous sales or customer service experience
- Experience within a Microsoft environment, including proficiencies in Excel, Microsoft Word, and additional Microsoft programs.
- Appropriate training will be provided concerning additional programs that may be required for the position.
WHY WORK FOR US
- Company paid benefits
- Profit sharing
- RRSP match
- Career growth
- Recognition Program
Final candidates will be required to undergo a security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.
BG02
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Profit sharing
- RRSP match
- Vision care
Schedule:
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
- sales: 1 year (preferred)
