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At Helix Hearing, a division of WS Audiology, we pride ourselves on being the pioneers of innovative solutions within the hearing care industry, who have a shared passion for positive impact on our client’s hearing journey, and always go above and beyond as a team!
Join our Clinical Operations team! Now hiring a Client Care Coordinator for our Oak Bay clinic in Victoria, BC.
What it’s all about:
As a Client Care Coordinator, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule and recognize and capitalize on sales opportunities.
What we offer you:
Competitive compensation package
Comprehensive, employer-funded benefits package
Healthcare spending account
RRSP program + employer match
Paid vacation and personal days
Profit-sharing programs
Education assistance program
Annual health & wellness benefit program
Mentorship and development opportunities
What you will do:
Ensure that clients’ needs are met in a timely manner
Assemble, maintain and process client files
Schedule and maintain client appointments
Use current client care scheduling systems (e.g., TCM) to enter client information, transactions, and appointment tracking
Manage invoicing and accounts receivables based on client purchases and insurance claims
Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
Recognize and capitalize on sales opportunities through various mediums (e.g., walk-ins, client referrals, telephone inquiries, retention practices, etc.)
What we are looking for:
High School Diploma or equivalent
Experience in customer service and administration with an emphasis on sales
Experience working with geriatric population is an asset
Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
Strong computer skills, with experience in the Microsoft Suite (e.g., Outlook, Excel, Word)
Strong multi-tasking, organization and time-management skills
Travel may be required to support clients
How to Apply:
If you are interested in this role or require further information, please submit your resume through the website.
Helix Hearing is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.
