University Health Network Looking for Customer Service Representative at Toronto, ON Full Time

Position: Customer Service Representative

Department: Altum Health

Site: Toronto Western Hospital

Reports to: Site Manager

Hours: 37.5 hours per week

Salary Range: $20.86 to $26.08 (Commensurate with experience and consistent with the UHN compensation policy)

Status: Permanent Full-time

Altum Health is a department within the University Health Network with over 300 employees across several regional sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

We believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in performance and outcomes measurement, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

Altum Health is seeking a Customer Service Representative (CSR) to join our amazing team of clinicians and administrative professionals at our Toronto Western Hospital site! As an integral member of Altum Health, the CSR performs multiple and individual product/service support activities in adherence to established policies, procedures, guidelines, schedules and formats.

The principal responsibilities include:
Performing customer service responsibilities

Assisting with client and product specific coordination and administration responsibilities to ensure individual product lines are operating in an efficient and effective manner

Providing clerical support services

Performing other duties consistent with the job classification as required

QUALIFICATIONS

Completion of High School education required

Completion of Office Administration certificate or diploma preferred

One (1) year or more of related experience required

Previous on-the-job word processing and spreadsheet experience required; experience working in a Microsoft Office software environment an asset

Experience working in a health care environment an asset

Excellent interpersonal and customer service skills required

Good verbal and written communication skills

Good organizational, time management and prioritization skills required

Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required

General knowledge of office practices, processes and procedures required

Knowledge of medical terminology an asset

Ability to deal effectively with difficult clients and conflicting situations required

Ability to anticipate and tune-in to customer’s unique needs required

Ability to produce high quality work in accordance with Hospital standards

Flexibility required to keep pace with an ever-changing environment

Standard First/Aid Basic Rescuer Cardio-Pulmonary Resuscitation (C.P.R.) certification an asset

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code

POSTED DATE: May 11, 2022 CLOSING DATE: Until filled

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.