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Your Opportunity:
Are you looking for an opportunity to help people? Do you want to be a part of a team that supports the Alberta Health Services’ (AHS) Finance Vision of Satisfied Customers? The Accounts Payable (AP) Help Desk may be the job for you! The AP Help Desk is a customer support centre whose role is to be the first point of contact for all internal and external customers of accounts payable, by both phone and email. We are a fast-paced team with a high volume of phone interactions using a Call Centre software as well as email intake. As an enthusiastic member of the team, you will provide helpful, timely, professional responses and support to our customers. Our primary customers are, but not limited to, vendors, physicians and AHS employees. The team handles a range of inquiries regarding invoices, payment status, and providing technical support on the finance applications and processes to all levels of AHS employees.
Are you looking for an opportunity to help people? Do you want to be a part of a team that supports the Alberta Health Services’ (AHS) Finance Vision of Satisfied Customers? The Accounts Payable (AP) Help Desk may be the job for you! The AP Help Desk is a customer support centre whose role is to be the first point of contact for all internal and external customers of accounts payable, by both phone and email. We are a fast-paced team with a high volume of phone interactions using a Call Centre software as well as email intake. As an enthusiastic member of the team, you will provide helpful, timely, professional responses and support to our customers. Our primary customers are, but not limited to, vendors, physicians and AHS employees. The team handles a range of inquiries regarding invoices, payment status, and providing technical support on the finance applications and processes to all levels of AHS employees.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Classification: Administrative Support IV
Union: AUPE GSS
Unit and Program: Corporate Accounts Payable
Primary Location: AHS Michener Bend
Multi-Site: Not Applicable
FTE: 1.00
Posting End Date: 20-MAY-2022
Employee Class: Regular Full Time
Date Available: 20-JUN-2022
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Salary: $25.24
Maximum Salary: $30.68
Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of post-secondary education (e.g. course(s) in business administration, medical office assistant), or other related fields.
Additional Required Qualifications:
Minimum 6 months’ experience in a help desk, call centre, contact centre, customer service, customer support or related position. Minimum of either a post-secondary diploma completion (or 2 years completed towards a degree) in an accounting, finance or business admin program and/or minimum 2 years’ experience in an accounts payable position.
Preferred Qualifications:
Experience with Oracle ERP, SAP or JD Edwards accounts payable/financial systems. Experience with Adobe Acrobat software to organize and edit pdf documents as necessary and intermediate level competency of Microsoft Excel are considered valuable assets.
