Location: 20 Frank Nighbor Place, Kanata
Role and Responsibilities:
Ascertain auto services by listening to customer’s description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labour; calculating customer’s payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintain accurate records by recording problems and corrective actions planned
Update job knowledge by participating in educational opportunities; reading manufacturers’ publications
Other duties as assigned
Qualifications and Skills:
Excellent customer service skills
Minimum 1 – 2 years in a customer service role
Auto experience considered an asset
Valid G Drivers License
Able to work flexible hours within our business hours including Saturdays
The 401 Group of Companies is an equal opportunity employer and we are pleased to accommodate individual needs within our recruitment process. Please speak with our HR department should you require any accommodation.
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