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We are looking for a professional, career-minded individual to join our team. If you are passionate about delivering unsurpassed customer service, an outstanding team player, and can thrive in a fast pace environment, we would like to hear from you. We are a 150 year old family owned insurance brokerage offering competitive compensation packages, benefits, and are dedicated to supplying our clients with outstanding customer service.
We have continued working from home.
Responsibilities
- Provide customer service via telephone and written correspondence
- Ensure customer problems are resolved satisfactorily
- Maintain professional relationship with insures to maximize new business growth and retention opportunities
- Interfaces with all departments & divisions
- Will work closely with Producers
- Follow internal workflow
- Identify upsell/cross opportunities, explain and recommend to clients
- Claims reporting on behalf of the client including follow ups to ensure service excellence
- Recognizing changes in trends, issues, company policies and their potential impacts
Requirements
- RIBO Licensed
- 2 years of Personal Lines insurance experience
- High level of customer relations and interpersonal skills
- High level of communications with customers and co-workers
- Problem solving skills
- Demonstrates appropriate sense of urgency to achieve objectives within deadlines
- Must be patient and able to remain calm in stressful situations
- Organizational skills, able to multitask
- Outgoing and pleasant phone personality a must
- Able to follow tasks to completion with minimal supervision
- Proficient with keal, compu quote and company portals is an asset
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Thank you for your interest! Please note we will only be contacting those we wish to interview
Job Type: Full-time
Salary: $50,000.00-$60,000.00 per year
Additional pay:
Benefits:
- Extended health care
- RRSP match
Schedule:
